Description

POSITION PURPOSE

To perform a combination of tasks, to which maintain resort premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. Ensure all public areas are clean and maintained according to the standards of the hotel. Tend laundering machines to clean articles such as wearing apparel, sheets, blankets, and other linens used by the hotel and guests.

ESSENTIAL RESPONSIBILITIES

• Clean and reset guest bedroom and bathroom areas according to established standards as follows:
  • Sort, count, fold and carry linen
  • Make beds
  • Replenish supplies, i.e., amenities, drinking glasses, clean linen
  • Lift and move furniture weighing no more than 20 lbs
  • Sweep, scrub bathroom floor using broom and mops
  • Clean rugs, carpets, upholstered furniture using vacuum cleaner and or proper chemicals
  • Dust furniture, equipment and fixtures
  • Wash tile walls, tub, sink and toilets
  • Polish woodwork and metal work such as fixtures and metal fittings
  • Clean windows, door panels and sills
  • Empty wastebaskets
  • Replenish bathroom supplies
• Organize and stock cleaning cart and organize linen closets on floors assigned.
• Complete accurately, and in a timely manner, any assigned paperwork.
• Clean hallway, restrooms, elevators, stairwells, locker rooms and other work areas.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards. This includes in guest rooms and public areas (wipe down furniture, corridors, maintain all waste receptacles and general dusting of public areas)
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping staff in maintaining clean and organized work area.
• Supply cleaning cart with appropriate supplies for shift.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Vacuum public areas.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping staff in maintaining clean and organized work area.
• All other duties as assigned by a manager or supervisor.

SUPPLEMENTAL RESPONSIBILITIES

• Load articles into washer and ads specific amount of detergent, soap, or other cleaning agent. Turn valve to fill washer with water.  Start machine that automatically washes and rinses articles.  Place clean, wet articles into wringers and driers for measured time cycles. 
• Sort dried articles according to identification number or type.  Fold and place item in appropriate storage bin.
• Execute all work processes safely. Observe all safety procedures and operate machinery always in keeping with safety and OSHA requirements.
• Daily clean and maintain equipment and machinery. Perform all Preventative maintenance required or contact supervisor and/or maintenance department.
• Manage for the company all linens, terry, and other materials in a manner that properly cleans, extends the life, and ensures the product being used by the guest. Mend torn articles using needle and thread. 
• All folding of terry and linen will be in compliance with the Style Guide according to Brand Standard.
• Delivery and Stocking of terry and linen in all linen closets, Housekeeping carts, Fitness Center, and Pool.
• Ensure properly trained in use and handling of chemicals, Health and Safety procedures.
• Ensure work areas are left clean and organized.
• Interact with guests at times by acknowledgment and seeing to any special needs, engaging in friendly conversation.
• Ensure that guest requests are completed in the time allotted. Weekly review of reports for Housekeeping Requests and ensure department is following brand guidelines.

PHYSICAL DEMANDS

• Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift up to 35 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other staff.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Enforce hotel safety standards.
• Any other duties as assigned by the General Manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language used in the workplace.
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills, both verbal and written.
• Considerable knowledge of complex mathematical calculations and computer accounting programs.  Budgetary analysis capabilities required.
• Extensive knowledge of the hotel, its services and facilities.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computational ability.  
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

• Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.

• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.

• Knowledgeable with carpet care and floor care
• Some experience with carpet and floor care equipment preferred
• Knowledgeable with cleaning chemicals and supply equipment

EDUCATION                                                                                                                   

High School or equivalent education required.

EXPERIENCE                                                                                                                  

No prior experience required.  Prior hospitality experience desired.

LICENSES OR CERTIFICATIONS                                    

Not applicable

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards.  Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE                                                               

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.  Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.  Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.  This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.