Operations Manager Trainee

Description

POSITION PURPOSE

This structured program contains assignments that will provide learning objectives that give potential management candidates the opportunity to gain hands-on experience. The training exposes the candidate to various departments at multiple Azul Hospitality - SVI, LLCproperties. The candidate will have meetings weekly with the General Manager and monthly with then Regional Vice President or Director of Human Resources to check knowledge and track progress.

RESPONSIBILITIES:

OPERATIONS TRACK:

• Learn the key elements of service that will leave a lasting impression on each guest.
• Learn Marriott and Hilton property management systems and brand standards.
• Work in a leadership role in the following departments for a minimum of 1 month. Time in position will be dependent on completing the established curriculum for the department.
  • Front Office
  • Housekeeping
  • Maintenance

FOOD & BEVERAGE TRACK:

• Exposure to key roles in the F&B department. Learn skills such as inventory management, proper food handling, and working with vendors.
• Learn the Micros POS system.
• Complete the curriculum for the following Food & Beverage roles:
  • Banquet Captain
  • Complimentary Breakfast
  • Courtyard Bistro or AC Breakfast
  • Full service restraurant
  • Bar

SALES TRACK:

• Shadow a sales manager for a mínimum two weeks at a Hilton property and two weeks at a Marriott.
• Training to understand the Azul Hospitality - SVI, LLCCulture, Qualifying Business, Conducting Site tours, Revenue Management & Sales Forecasting, and Sales Analysis.
• Will have the opportunity to train alongside various disciplines including Group Sales Catering Sales SMERF Sales and Business Transient Sales.
• Learn the process for prospecting business, responding to request for proposals, creating contracts and banquet event orders.
• Attend sales calls and site inspections.

MANAGEMENT/ADMINISTRATION TRACK:

• Participate in the Saturday Manager on Duty program.
• Work closely with senior General Managers to learn reading a montlhy financial statement, budgeting, and managing labor.
• Learn basic accounting funtions in M3
  • Completing the Daily Revenue Report
  • Process Accounts Payable invoices
  • Run reports such as the General Ledger
• Train in the following Human Resources topics:
  • Progressive Discipline
  • Guest Incident Reporting
  • Associate Injury Reporting
  • Safety program

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs.
• Must have excellent leadership capability and customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.

QUALIFICATIONS:

• Working towards bachelor's degree (B.A.) or associate's degree (A.A.) in hospitality hotel or tourism management from four-year or two-year College or University; or equivalent combination of education and experience.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written.
• Knowledge of and ability to appropriately interrupt and follow policies and procedures.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Adaptability to demanding/fast paced environment.
• Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the Handbook policy is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff are required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Qualifications

Salary : $28 - $0