Team Lead - Tahoe Bowl

JOB DESCRIPTION

Aure Tahoe Resorts LLC

POSITION TITLE: Team Lead – Tahoe Bowl

PAY: $19.00/hour including Pool Tip (Cash, Card, Check)

STATUS: Full-Time

SUPERVISES: Team Members

DEPARTMENT: Tahoe Bowl - Where Tahoe comes to Eat, Play, Drink and Have Fun !

REPORTS TO: Resort Upsell Manager

DATE: July 2023

Objective:

The Team Lead performs and assigns daily work to Team Members to make sure the work is done correctly, punctually and opens and closes each day. The Team Lead ensures Team Members know their work responsibilities, delegates duties and provides constructive feedback to help perform daily tasks.

This role is all encompassing of the Bowl Entertainment, Sports Bar, Pizzeria Kitchen, Pro Shop, and Arcade Games. Thus, the Team Lead is competent in daily operations.

Client, Colleague and Collaborator successes are a business priority. As a result, work and guest areas must be clean and safe of hazards. Please comply with Company Policies & Procedures as well as all Government Regulations e.g., No drawing on the Tip Jars, No Open Tabs, No Free Food, No Alcohol, No Cannabis, No extended unofficial parties after closing. Please use the daily logs to help fulfill your duties: cleaning list, maintenance log, food waste log, lost and found log, alcohol breakage log, alcohol storage log, food temperature log, etc.

Bowl Entertainment Team Rotation: See Team Member job description. Also, please check voice messages (parties, reservations, etc.) for date, time, full name, phone number, and or email to pass to the Manager via Homebase or Gusto in a timely manner with complete details. Please do not give Customers any Employee personal numbers (only provide tahoebowl@gmail.com or business email and the Customer may send their inquiry).

Pizzeria Kitchen Team Rotation: Refer to Team Member job description. Also, please always ensue doors and windows are open for ventilation during business hours and or closed for security during non-business hours. The kitchen door opening to the public must remain open. There is always a triple wash sink set up during open task: Soap, Water and Sanitizer as well as follow as Food Certification requirements.

Sports Bar Team Rotation: Refer to Team Member job description. There is always a triple wash sink set up during open task: Soap, Water and Sanitizer as well as follow all Alcohol Certification and Food Certification requirements.

Maintenance Team Rotation: Refer to Team Member job description. Also, please always secure the windows, doors and money safes with proper locks, alarm codes and building keys. Please do not provide your passwords (oral, written, etc.) to any other person including Staff without prior permission.

DUTIES AND RESPONSIBILITIES:

The statements above and below are intended to describe the general nature and level of work being performed by employees assigned to this classification. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• Perform the work above and facilitate the work of Team Members on all proper procedures, including, but not limited to, daily operations of the business (such as Company Break Law Requirement, etc.).
• Support Team in daily or weekly or monthly stock take.
• Support Team with opening/closing the 3 tills, keeping all merchant (left side), employee discount and refund (right side) receipts in order of transactions on a clipboard, printing the end of day report, and helping with daily reports, especially card transactions for charge backs, refunds, etc.
• Improper cash, food and beverage, etc. is not tolerated as this could be deemed theft from the Company or Guest. All cash tills must be at the exact dollar amount required when opening or closing a shift. These till amounts will be set forth by Management.
• Clean lanes, seat areas, and ball returns of any balls or shoes left behind. Return bowling balls to the ball racks and ensure all tables, ball returns, keypads, counters, and floors are clean and presentable to the next party bowling. Bi-annual clean of settees, kitchen, bar, and bathrooms including restocking all bathrooms, storage facilities, outside areas, etc.
• Help maintain all Binders at the Front Desk and F&B Menus, etc.

PLEASE NOTE FOR ALL POSITIONS:

• Tahoe Bowl is a Client, Colleague and Collaborator business. Please treat self and other with respect and help as needed to ensure success (i.e., social media, marketing & sales, tip money, etc.) and retention.
• Team absences happen such as PTO, UTO, etc. The Team Lead is expected to communicate with professionalism to ensure our Clients, Colleagues and Collaborators give and receive the experience they deserve at Tahoe Bowl.
• If issue(s) arise with anything, anyone, anytime, Team Leads ought to employ all tools and technologies (POS, Fiserv, QAMF, Homebase, Gusto, etc.), at their disposal, to the best of their abilities, prior to relaying the issue(s) to Management.

Qualifications

• High school degree or equivalent.
• Similar Supervision position.
• Interpersonal Skills: Time Management, Attention to Detail and Can-Do Attitude.
• Professional Skills: Cash and Payments, Tools and Technologies, Food and Beverage, Maintenance and Security, Legal and Compliance, Entertainment and Events, relating to the business.
• Certifications prior to hire (or within 30 days of hire).
• Form I-9 acceptable documentation (U.S. Citizenship and Immigration Services).

Physical Skills

Must possess the ability to lift 30 pounds (e.g., boxes, laundry, etc.) and move about property promptly and with ease. Frequent bending and reaching is required. Ability to stand or sit for extended periods of time. Proper posture while using tools, computer and office equipment is necessary.

Miscellaneous Functions and Projects:

• Perform business relating duties and projects as assigned by Management.

I have read the above Position Guidelines and Specifications and testify that I am able and willing to perform the essential job functions for this position.

_______________________

Print Name and Date

_______________________

Signature Name and Date

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person