What are the responsibilities and job description for the Area Supervisor position at B2 Outlet Stores?
The Area Supervisor helps develop and sustain B2 Outlet Stores by engaging in creative and effective management strategies that result in sustainable growth. They are responsible for enhancing customer satisfaction, meeting sales and profitability goals and managing staff effectively.
• Attend and participate in weekly and quarterly Leadership functions, on and off site or virtually
• Develop business strategies to raise our customer pool, expand store traffic, and optimize profitability
• Meet sales goals by hiring, training, motivating, mentoring and providing feedback to Retail Associates
• Ensure high levels of customers satisfaction through excellent service
• Maintain outstanding store condition and visual merchandising standards
• Communicate and train our mission and vision, core values, policies and procedures
• Implement and maintain social media and marketing initiatives
• Evaluate inventory on a weekly basis for store optimization
• Fulfill store operational requirements, including the scheduling of team members, completing performance evaluations, determining, and implementing corrective measures as needed, and recommending raises and/or promotions.
• Deal with issues that arise from team (complaints, grievances, etc.)
• Be a shining example of good behavior and high performance
• Ensure that store presentation is optimized at all times
• Ensure that all retail associates are completing daily tasks
• Optimize guest check out experience, ensuring that all customers receive fast, efficient, and friendly service.
• Address guest concerns in a professional manner, always seeking guest satisfaction
• Promote B2 Outlet Stores through daily connections and contacts outside of the store
• Model Servant Leadership, seeking always to grow and mentor team members.
• Additional duties as needed
Scheduling Requirements:
• Minimum (1) 8-hour Saturday
• Minimum (1) 8-hour afternoon/evening shift each week (12-8 pm or 1-9 pm)
• Minimum (6) 8-hour afternoon/evening shifts during the month (12-8 pm or 1-9 pm)
• Black Friday weekend
• Vacation blackout periods: November & December