Remote Client Services Representative

Please note, we do not accept applications on this site. You must apply via our website at www.BackOfficeBetties.com/Careers

You must reside in AZ, NV, TX or FL. No exceptions.

Who is Back Office Betties? We are a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm. Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a world-class customer service experience, meaning that we must continually be the best at what we do. Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQ's, taking messages and transferring calls.

We are currently in search of a Client Services Representative. The Client Services Representative is primarily responsible for resolving client concerns and issues. Our #1 goal is to first provide Unparalleled Service. Our #2 goal is to ensure that we do so in an efficient manner. If your someone who loves to get the root of the issue and put a smile on someone's face, this position was made for you!

Responsibilities:

• Running ticketing system (Zoho Desk - Similar to Zendesk)
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Identify and assess customers' needs to achieve satisfaction
• Research as required to troubleshoot customer problems
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Support sales team (back-end cancellation processing, client check-ins, updates, etc.)
• Backup to the Account Setup Team

Schedule: 7:00 am to 3:30 pm PST

Core Values:

Do the right thing, even when it's hard: Never take a shortcut, because it's more convenient for you. Take the long road when it's best for the client, the team, or the company. Act with integrity, especially when no one is looking. Do whatever it takes to turnaround a bad situation.

Figure it out and get it done: Ideas deserve praise, execution is worthy of worship. Exhaust all resources. Identify. Research.

Be a goal digger: Achieve the extraordinary. Bring your A-game. Exceed expectations.

Focus on the good of the whole: It's not about who is right; it's about what is right. Community (teamwork clients) before self. Teamwork makes all of our dreams work.

Own the outcome, no excuses: If you want something, be proactive and go after it. Ask "How do I get there?" instead of complaining about being there. Foster a culture of candor and accountability.

ABC, Always Be Curious: Have a thirst for learning. Practice a growth mindset. Continuously explore new and better ways.Requirements:

• You MUST complete our Culture Index Survey. (https://go.apply.ci/s/18qq5CzNYL) We will not review applications that are missing a Culture Index Survey.
• You must reside in AZ, NV, TX or FL.
• 2 years of customer service or sales experience required
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices, experience with Zoho preferred
• Ability to multitask, prioritize and manage time effectively
• Quiet home office space (background noise such as pets or children may lead to termination)
• Internet speeds of 75 MBPS (visit Fast.com to check. CenturyLink is a banned ISP due to the unreliability of their network)
• A wired Ethernet connection. Wifi is a security risk and can also cause a spotty connection.

Benefits:

Get ready, this is the best part....

• No work on the weekends. We are only open Monday through Friday.
• Work from home- ALWAYS!
• Paid training
• Internet reimbursement
• Health, dental, 401k, vision and life insurance benefits
• Three days of bereavement leave for the loss of a friend or family member
• Two days of bereavement leave for the loss of a furry loved one
• Paid holidays
• Earn up to 20 days of PTO per year
• Paid Sick Leave
• Bonusly: A peer-to-peer recognition software to cash in points for gift cards and prizes
• $100 a year to grow: Cash in $100 a year to grow personally or professional. We've got you covered! Past examples include a year of Headspace, Rosetta Stone and even college books.
• Biannual Wellness Months: We send you a customized box full of goodies or a Massage Envy gift card. That's not all! We host an entire month of wellness tips, trainings, and a wellness virtual team event.
• Virtual Team Gatherings: We gather either monthly or bimonthly for a fun team event. Past examples include a taco cooking class, a virtual costume party with trivia and prizes and a tour of a farm in Australia.
• Dream Granting: When it comes time to celebrate you we want to celebrate in a way that will help you achieve your dreams. Past dream grants include a Pink Jeep Tour in Sedona, an entire day at a spa and wine tasting with giraffes.
• American Dream Program: Want to purchase a home? We will give any Bettie purchasing a home $1,000 towards their down payment. In fact our 5 year goal is that 80% of our team are homeowners.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Yes! We have always been a 100% remote company!

Work Location: Multiple Locations