Specialist Consultant, Org Practice

**Office Locations: Atlanta, Austin, Boston, Chicago, Dallas, Houston, and Washington DC**

WHAT MAKES US A GREAT PLACE TO WORK

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WHO YOU’LL WORK WITH & WHERE YOU’LL FIT WITHIN THE TEAM

Bain & Company is seeking to recruit a Specialist Consultant to help the ongoing growth of the Organization Practice. The Organization Practice toolkit extends across many dimensions from structure to team design, leadership, management system, culture and behaviors. Organization design is often a cornerstone of Bain’s engagement with clients who want to improve their company performance and become a sought after place to work. Bain brings cutting edge tools, compelling cross-industry perspectives, and a collaborative approach to this work. The initial primary focus area of the Specialist Consultant will be in accelerating the insights and progress made in the early stages of an Operating Model engagement by bringing expertise into the org point of departure assessment and future state design deliverables. This is a client-facing role that involves dynamically partnering across clients, Bain account teams, and Bain capability centers to deliver value and evolve Bain’s IP and approach over time.

The Specialist Consultant ideally comes from a consulting organization with a focus on organization design, or has significant organizational design experience in a generalist consulting group. In addition, this individual should have a track record of success in identifying issues, creating hypotheses, executing and communicating analysis, and managing others in a way that has moved the client to action. Individuals with industry experience in organizational design and people analytics will also be considered, provided they show the ability to develop the consultant skillset.

The Specialist Consultant will need to interface with the consulting team manager, the Org Analytics Center of Excellence (currently based out of India) as well as Bain partners / Expert VPs to both deliver in client engagements, and capture IP for ongoing process improvement. The Specialist Consultant should expect to be deployed across ~1-3 different client engagements at a time, with ongoing support from the Org Analytics Center of Excellence. All of these situations would leverage key software tools and methodologies specifically developed for Operating Model engagements. The role would also provide the opportunity to work with Practice / Product leaders to design and evolve the optimal approach for engagement delivery, refining the collaboration model between offshore resources, Bain account teams, and our Organization practice.

WHAT YOU’LL DO

• Client-facing
• Work with the case team manager to understand the scope of work of the operating model engagement; provide relevant advice on how to deliver the work, and applicable (internal and 3rd party) software tools
• Project manage org diagnostic and design workstreams, including defining deliverables, setting timelines, and delivering high-quality output
• Liaise with client map to understand client systems, data sources/structures relevant for org design work
• Support and lead on-shore / off-shore team member(s) to perform predefined, as well as, custom analyses - co-locating with the Bain case team as required
• Assist in the preparation of key workshops to develop hypotheses and build buy-in for the org solutions being discussed; operate relevant software tools to produce relevant scenarios/visualizations and bring facts to bear to illustrate the solutions
• Support client capability building (in conjunction with consulting manager, other case team members, and Customer Success consultants) in use of relevant software tools
• Facilitate client team’s access to critical data sources and other expertise, typically delivered through the Org Practice Helpdesk
• Capability/practice building
• Become the go-to expert in the software tools and broader Bain org design methodologies internally
• Represent Bain tools and methodologies in client proposals as needed
• Play an active role in the curation of a "best of Bain" approach to operating model design; identify IP or other assets needed to improve selling and delivery
• Maintain/codify critical org diagnostic and design IP and data assets/artifacts
• Support ongoing efforts to improve and scale off-shore Org capabilities
• Maintain latest version of op model approach, and "Aster delivery model" intro materials
• Participate in knowledge codification of relevant client experiences
• Work with Customer Success consultants and Organization Practice to develop and refine training manuals, user guides, and other training materials (e.g., videos)
• Team engagement
• Work effectively with case team collaborating on insights and potential solutions to org design issues, co-creating with clients and other Bain Centers of Excellence
• Exert strong positive influence and professional development for team members by leveraging content expertise to provide coaching on problem-solving, work-planning, data analysis, etc. as applicable
• Constructively engage in mutual feedback process with supervisor and team members
• Participate in developing programmatic elements of the Org Analytics COE including planning, recruiting, developing people, training, etc. as required
• Technology product awareness and adoption
• Deeply understand the Org Practice toolkit, and use this to advise consulting case teams and clients on relevant tool features to utilize in case deployment, in conjunction with Practice Product Owners
• Assist the Customer Success team in collecting, aggregating, and synthesizing user feedback related to key org design software tools, and input into future software need and feature prioritization
• Deliver demos to Bain and client stakeholders for org software tools
• Provide new / pipeline case teams with relevant examples from previous users and other proposal collateral (e.g., dashboard screenshots, training materials, executive presentations)

ABOUT YOU

Required:

• BA or equivalent, coupled with 4 years of prior industry level experience in organization design or people analytics, or consulting in these areas OR
• MBA, coupled with 2-3 years of organization design or people analytics experience, or consulting in these areas
• Ability to quickly pick up and apply complex topics
• Strong abilities in problem definition and problem-solving
• Excellent analytical capabilities and experience using complex modeling and analysis to inform key business decisions
• Excellent oral, written, and PowerPoint communication skills
• Proven ability to work effectively, and manage others in diverse and distributed teams
• Ability to work well with all levels within Bain and at client
• Ability to lead interactions with senior stakeholders (at Bain or Client)
• Comfort working independently and/or remotely from supervisors in a fast-paced environment
• Location at a Bain US office, preferably Central or Eastern Time zone
• Willingness to travel to client locations (expected 20-40%, potential peak of 60%)

"Applicant must have received, or be willing to receive, the COVID-19 vaccine, and be fully vaccinated (established 2 weeks following final dose) by date of employment with Bain & Company to be considered for U.S. & Canada based jobs subject to required accommodation process."

Preferred:

• MBA
• Consulting experience
• Formal Agile/SCRUM certification
• Experience supporting deployment of SaaS solutions with customers/clients or similar roles
• Experience in software customer success roles
• Experience in technology product management
• Experience in project management
• Prior experience using tools to analyze and visualize large data-sets (e.g., Alteryx, Tableau), including in an org or people analytics context

ABOUT US

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.
Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

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