Loan Servicer

About Baker Boyer:

Baker Boyer is the oldest independently owned community bank in the Pacific Northwest.  We are Eastern Washington’s trusted financial advisor, serving the Walla Walla valley, Kennewick and Yakima communities, providing wealth management as well as personal and business banking services.   

What We Offer: 

• Salary:
• Loan Servicer- $39,000- $46,800 a year 

• Great Benefits! Medical, Dental, Vision plans with additional:
• ADD & Life Insurance
• Long Term Disability
• 401(k) - 100% safe harbor match up to 6%, plus an additional 6% profit sharing contribution, resulting in employer contributions of up to 12% of annual salary.

• Paid Leave - 20 days per year (increasing each year until max accrual is reached), consisting of the following leave types:
• 10 days of Vacation time – The annual Vacation accrual increases by a day each year for the first 10 years, and an additional half day each year for the next 10 years, reaching the maximum Vacation accrual of 25 days at year 20.
• 7 days of Sick, Safe & More (SSMORE) leave – SSMORE accrues at a rate of 1.2 hours for every 40 hours worked. SSMORE is intended to meet sick and safe leave needs, but it can also be used for vacation or other personal leave.
• 3 Revive & Renew (R&R) days – We understand the importance of unwinding and recharging, so these R&R days are loaded on the first of each year (prorated for new hires based on the quarter in which they are hired).

• 11 Paid Federal Holidays annually*

* Number of paid holidays may be fewer than 11 on years when there are Federal Holidays that are observed on Saturdays.

• Life Assistance Plan
• Free access to certified financial counselors
• Employee Wellness Program
• 8 hours of paid volunteer time annually

About the Loan Servicing Role:  

This position seeks an individual with a passion to learn about lending operations and the associated software and systems.  They must be self-motivated and have excellent organizational and time management skills. This position requires a high degree of flexibility in performing various job functions and interaction with fellow employees. This person must be an energetic team player who is willing to learn from or help others work together in making our clients and the bank successful.

Role and Responsibilities:

• Builds, retains, and expands internal relationships
• Assists fellow employees with a variety of customer loan situations
• Researches, responds, and completes internal requests in a timely manner
• Collaborates with colleagues in carrying out the Bank’s strategic plan
• Prioritizes multiple job tasks and meet deadlines
• Cross-trains and provides coverage on multiple operating systems
• Balances various general ledger and bank control accounts
• Maintains thorough knowledge of bank policies, procedures, and federal regulations
• Assumes additional responsibilities as requested

The Loan Servicing department includes the following job functions:

• Creating barcodes and scanning loan documents into Document Imaging
• Freddie Mac loan servicing
• Handling various customer inquiries
• Learning regulatory compliance pertaining to loans
• Maintain loan information in core system
• Maintain pending lists for all Loan Officers in Document Imaging
• Process and maintain loan collateral
• Process and monitor all dealer flooring transactions
• Processing loan payoffs
• Process reconveyances
• Pay various invoices
• Processing various loan transactions
• Tracking and monitoring collateral insurance
• Tracking/paying home owner’s and flood insurance
• Tracking/paying real property taxes

Preferred Education and Experience Requirements:

• Loan Servicer I: Bachelor’s or Associate’s degree in business, finance or related degree; two years related experience and/or training; or equivalent combination of education and experience.  General understanding of banking and/or financial services industry desired.
• Loan Servicer II: Developed the knowledge, skills and experience to function independently and proficiently in the following phases of the Loan Servicer Training:
  • All Job Duties- Job duties that are shared by the Loan Servicing team
  • 3 of 5 phases- Can be a combination of any of the 3 phases (not including the All Job Duties section)

Skills and qualifications:

• Demonstrates strong verbal and written communication skills
• Demonstrates technical capacity.  Strong knowledge and ability to use Microsoft Office Suite (Word, Excel, Outlook) with proficiency and accuracy
• Demonstrates instinctive business acumen and critical thinking skills
• Proactive to build and maintain positive relationships internally and cross-departmentally
• Is a team player: willing to delegate important tasks or take on additional tasks, as needed
• Exceptional time management skills, attention to detail and accuracy; consistently produces accurate work products within defined deadlines
• Strong ethics and the highest confidentiality standards; demonstrated ability to maintain confidential information and work with confidential and/or privileged information
• Ability and desire to learn and grow in the Banking profession

Physical Demands/Conditions Requirements:

The job tasks and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, write, type, speak, & listen. The employee is occasionally required to stand, walk, reach, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus. Ability to sit at desk and work on computer.

Salary : $39,000 - $46,800