Assistant Golf Pro (Tournaments)

Position Description Summary

The Assistant Golf Professional is responsible for providing superior service to Members and guests; this position aids in all areas of the golf shop, including tournament operations, teaching/coaching, and retail merchandising, with the goal of positioning BHI Cub as a top destination Club.

Role & Responsibilities

• Create an engaging and memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
• Assist in the daily operation of the Golf Shop and tournament operations, with an emphasis on attention to detail, anticipation of needs, and high service standards
• Coordinate with the Events team to facilitate high quality golf outings and tournaments for Members and their guests
• Lead by example, offering anticipatory service with positive and respectful communications
• Complete all opening and closing duties, as instructed, including completing, signing, dating, and emailing checklists to management
• Daily operation of the POS system: check-in of daily play, ringing up sales and daily charges, recording and entering invoices, processing tournament payments, etc
• Be detail-oriented and able to prioritize in a fast-paced environment
• Accept and organize tournament entries, handling reservations, booking tee times, and answering questions, and offering general help, as needed
• Monitor the execution of tournaments and golf outings, maintaining pace of play, facilitating setup, and handling scoring
• Manage weekly events such as the Ladies’ Golf Association, 9 & Dine, etc, by planning, assisting, and overseeing golf event operations
• Aid the Director of Instruction with clinics, camps, group lessons, private lessons, fittings, and other instructional events, as needed
• Be knowledgeable about product and inventory, including tracking and receiving, inventory counts, handling special orders, creating retail displays, and upselling when able to ensure repeat sales
• Manage the outside operation of golf staff, including starters, rangers, and cart attendants, developing and implementing training manuals and materials to ensure service consistency
• Continually seek innovative ways to grow the game of golf for Members, guests, families, beginners, and lapsed players
• In conjunction with Marketing, support the Club’s social media platforms and website content with engaging posts, videos, and programs
• Assist with management and recruiting of ideal golf staff, fostering a productive culture of diversity and inclusion
• Solve problems, work as a team, be a leader, and inspire happiness
• Maintain up-to-date credentials, certificates, and licenses, as applicable
• Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned

Qualifications & Education Requirements

• High level of leadership skills, positive attitude, and ability to solve problems
• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
• Ability to communicate effectively and professionally in both written and verbal formats
• Willingness to learn and accept instruction
• Must possess a positive attitude and good work ethic
• Proficient in business-related software (Microsoft Office Suite, website management, POS)
• Valid driver’s license required
• Service experience at a high-end club or other hospitality venue preferred
• One to two years of golf operations experience required

Salary : $42 - $50