What are the responsibilities and job description for the Manager - IT Service position at Bally’s Atlantic City?
Description
- Develops relationships with external clients and organizations to assess their technology, support, and security needs
- Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
- Offers innovative solutions that meet clients’ needs while remaining cost effective
- Manages projects by creating timelines, adhering to budgets, and assigning staff members
- Establishes client and sales goals, and tracks progress and other metrics
- Maintains relationships with technology, software, and security vendors
- Manages and assesses the performance of staff members who specialize in support, sales, and installation
- Identifies staffing needs and works with human resources colleagues to pursue the hiring process
- Maintains familiarity with current and upcoming IT equipment, services, and other developments
- Coordinates troubleshooting, support, and service for equipment and networks when necessary
- Upholds a sense of customer service and measures client satisfaction
Other Duties as assigned
Qualifications
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