Ticket Writer
Job Posting for Ticket Writer at Bally's Dover Casino Resort
MAJOR FOCUS:
Race & Sports Ticket Writer at Bally’s Dover will exude professionalism and display friendly and superior customer service while providing rapid and accurate ticket selling and cashing services to the guests of the race and sports book.
ESSENTIAL JOB FUNCTIONS:
- Handle selling and/or cashing tickets in accordance with departmental policy and ensure compliance with Delaware Harness Racing Commission regulations and Delaware Lottery regulations.
- Make payment on winning tickets in an accurate and timely manner; verifying tickets and payoffs.
- Ensure that all guests and fellow employees are treated with the utmost courtesy and respect.
- Project a professional and friendly demeanor and remain attentive to all guests’ needs during assigned shifts.
- Ensure that Race & Sports operations personnel are informed of all guests’ requests for service.
- Maintain and balance an assigned cash drawer.
- Close cash drawer in accordance with departmental policy.
- Ensure that all transactions are executed in an accurate and expedient manner.
- Promote the use of Capital Club cards and act as an ambassador of Bally’s Dover.
- Ensure that Race & Sports operations personnel are notified of any suspicious activity.
- Notify Race & Sports operations personnel of the need for supplies.
- Stock seller stations with supplies and keep all areas neat and clean.
- Assist in stocking information stations and notifying Race & Sports operations personnel of the need to replenish programs, tip sheets, odds sheets, sports information sheets, etc.
- Work additional hours on short notice as requested by Race & Sports operations personnel should staffing situations arise.
- Provide exceptional customer service
- Work safely, following all established safety rules and regulations
- Communicate effectively with co-workers, supervisors and guests
- Follow all relevant policies and procedures
ADDITIONAL FUNCTIONS:
- Perform other duties as assigned.
REQUIREMENTS/EDUCATION:
- Must possess high school diploma, GED, or equivalent work experience required
- Prior cash handling experience preferred
- Must attend departmental training on specific Race & Sports Book terminals and Horse Racing terminals and pass a proficiency test on both
- Must possess good communication skills and listening abilities
- Must perform calmly, quickly, and accurately in a high-stress, time-sensitive environment
- Must present an overall professional appearance and report to work in appropriate attire
- Must be able to successfully pass a background check
- Must be able to obtain regulatory credentials from the Delaware Harness Racing Commission and the Delaware Lottery
- Must be available to work nights, weekends, and holidays as needed
- Must be able to report to work on time as scheduled
- Must be able to speak, read and write English
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Bally’s Dover is an equal opportunity employer.
Addendum to Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements
X
Seeing
Pull ( pounds)
X
Bend
X
Color Perception
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
Lift ( pounds)
Taste
X
Clear Speech / Talking
Carry ( pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
Walk for Extended Periods
Run
X
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
Push ( pounds)
X
Sit for Extended Periods
Other:
Mental / Reasoning Requirements
X
Reading – Simple
X
Writing – Simple
Advanced Math Skills
Reading – Complex
Writing – Complex
X
Analysis / Comprehension
X
Clerical
X
Basic Math Skills
X
Judgment / Decision Making
Work Environment
X
Shift Work
Outside
Pressurized Equipment
X
Works Alone
Extreme Heat
Moving Objects
X
Works with Others
Extreme Cold
High Places
X
Verbal Contact with Others
X
Extreme Noise
Fumes / Odors
X
Face-to-Face Contact
Mechanical Equipment
Hazardous Materials
X
Inside
Electrical Equipment
Dirt / Dust
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Education
Required- High School or better
Licenses & Certifications
Preferred- DE Gaming License
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Bally's, Dover, DE
Bally's Dover Casino Resort, Dover, DE