What are the responsibilities and job description for the Attendant - Bellman position at Bally’s Dover?
Description
Responsible for providing extraordinary customer service by assisting guests in transporting their luggage.
Essential Functions
- Responsible for greeting and escorting guests to rooms and suites using resort service standards.
- Visually inspects rooms and reports room deficiencies immediately such as
non-working telephones, missing towels, etc.
- Points out room and suite features and directory for reference to guests.
- Retrieves or carry guest’s items from/to cars, busses, vans and carts or onto a bell cart to transport items throughout hotel to designated suite.
- Reads and matches luggage tags, writes claim tickets and detaches portion to give to guests.
- Navigates bell carts through public areas, guest suite corridors and elevators.
- Organizes and stores luggage as necessary in designated area.
- Provides information to guests about the local area and points of interest.
- Provides directions to guests.
- Provides information to guests about the hotel and its amenities.
- Drives guest vehicles occasionally as part of job requirements.
- Complies with the company’s recycling program standards.
- Provides exceptional customer service
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
Additional Functions
- Performs other duties as assigned.
Requirements/Education
- High school diploma, GED, or equivalent experience preferred.
- Must be outgoing, friendly and have a positive attitude.
- Must have good manners and be able to handle pressure (peak periods).
- Must be cooperative and be able to handle instructions.
- Must possess good communication skills.
- Must be able to report to work on time as scheduled.
- Must be able to work weekends, holidays and nights as needed.
- Must be able to successfully pass a background check.
- Must present an overall professional appearance and report to work in appropriate attire.
- Must possess a valid driver’s license with an acceptable driving record.
- Must be able to speak, read and write English
Organizational Relationships
Accountable to: Supervisor - Bell Captain
Accountable for: N/A
The Above Description Denotes Some Of The Specific Characteristics Which Are Necessary To Perform The Principal Functions Of The Job And Are Not Intended To Be A Description Of All Work Requirements That May Not Be Inherent In The Position.
Bally’s Dover Is An Equal Opportunity Employer.
Addendum to Job Description |
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. |
Physical Requirements | |||||
X |
Seeing |
X |
Pull ( 70 pounds) |
X |
Bend |
X |
Color Perception |
X |
Climb, Ascend/Descend (Stairs, Ladders) |
X |
Stoop /Kneel /Crouch |
X |
Hearing / Listening |
X |
Lift ( 70 pounds) |
Taste |
|
X |
Clear Speech / Talking |
X |
Carry ( 70 pounds) |
Smell |
|
X |
Touching |
Drive (local / long distance) |
Repetitive Motion |
||
X |
Dexterity /Hand |
X |
Walk for Extended Periods |
Run |
|
X |
Dexterity /Fingers |
X |
Stand for Extended Periods |
Reach (Above Shoulder) |
|
X |
Push ( 70 pounds) |
X |
Sit for Extended Periods |
Other: |
Mental / Reasoning Requirements | ||
Reading – Simple |
Writing – Simple |
Advanced Math Skills |
Reading – Complex |
Writing – Complex |
Analysis / Comprehension |
Clerical |
Basic Math Skills |
Judgment / Decision Making |
Work Environment | ||||
X |
Shift Work |
X |
Outside |
Pressurized Equipment |
X |
Works Alone |
X |
Extreme Heat |
Moving Objects |
X |
Works with Others |
X |
Extreme Cold |
High Places |
X |
Verbal Contact with Others |
Extreme Noise |
Fumes / Odors |
|
X |
Face-to-Face Contact |
Mechanical Equipment |
Hazardous Materials |
|
X |
Inside |
Electrical Equipment |
Dirt / Dust |
Disclaimer |
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. |
Source: Hospitality Online
