Bartender - ILov305

 Mixes and serves alcoholic and nonalcoholic drinks to guests in high volume bars, clubs, and casino operations.

Principal Duties & Responsibilities:

Takes orders from guests or servers.
Maintains a 2 minute or less production cycle for a 20-drink tray or a 2 minute cycle (2 drinks a minute) for a cash bar.
Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
Provides fast, friendly, and professional service.
Provides personalized service and uses guest’s name.
Arranges bottles and glasses to make attractive display.
Slices and pits fruit for garnishing drinks.
Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
Adheres to department and property policies and procedures.
Maintains knowledge of property information, including memorabilia.
Follows alcohol awareness procedures regarding company’s responsible beverage service.
Serves as ambassador of goodwill while working and at guest and public relations functions.
Promotes casino events and programs.
Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
Requests ID from customers when legal age is questionable.
Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and slots supervisor.
Resolves service problems according to guidelines.
Notifies supervisor on duty of any items needing to be ordered to replenish depleting stock.

Other Duties & Responsibilities:

Upholds the Mission Statement – We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!
Works banquet functions, and catering events.
Maintains proper sanitation levels at the Bars.

Knowledge, Skills, and Abilities Required:

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High school diploma or general education degree (GED).
Must be 21 years of age.
Minimum of two to three years of previous experience as bartender in a comparable establishment or casino outlet.
Must be able to read, write legibly, understand and speak English.
Must be able to communicate clearly and effectively with all Hard Rockers and guests
Must be able to count money and change correctly.
Knows cocktail ingredients and proper mixing and pouring techniques.
Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.
Must have basic mathematical skills. Must be able to add, subtract, multiply and divide.
Must meet professional appearance standards as prescribed by Company policy.
Ability to interpret a variety of instructions.
Must project a positive image.
High energy level.
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Excellent interpersonal and communication skills.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Must be able to pass serving alcohol responsibly class and be knowledgeable of A.B.C laws. Also be knowledgeable with regulations related to alcohol gaming.
Must be willing to work a flexible schedule, including holidays and weekends.

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
Counterfeit Currency Prevention
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction and Overview
Title 31 SAR Incident Reporting Awareness Training*
PCI Credit Card Fraud Prevention
Sexual Harassment Awareness for Frontline
TRMG Title 26 & Form 8300 for Non-Casino Departments *
Preventing Human Trafficking

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking C Extreme Heat F
Sitting R Temperature Changes R
Lifting C Wet O
Carrying C Humid F
Pushing C Noise C
Pulling O Vibration O
Climbing O Hazards R
Balancing O Atmospheric Conditions R
Stooping O Cigarette Smoke C
Kneeling O
Crouching O
Crawling R
Reaching C
Handling C
Grasping C
Feeling C
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination C
C=constantly (5-8 hours per shift), F=frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort
_____ Light work
__X__ Medium work
_____ Heavy work
_____ Very heavy work