Business Systems Analyst

POSITION PURPOSE

The Business Systems Analyst collaborates with other Business Systems Analysts & Developers to support/lead the implementation of global business initiatives with main focus but not limited to the Microsoft O365 applications like Sharepoint, Power Apps and Power Automate. Other responsibilities could lie in the SAP domain.  This position serves as the liaison between the Global Business Systems team and other global business stakeholders. This person will be required to communicate across multiple levels ranging from external consultants, business and functional leaders to software developers and production personnel.

The Business Systems Analyst assists in the facilitation of cross-functional meetings and discussions, and provides support, training and guidance on usage of applications. Working with other GBS team members, this person will also be responsible for the creation and implementation of detailed functional specifications and project plans in order to implement business requirements and drive business system process improvement efforts to completion.

Additional duties include: assisting in facilitating continuous process improvement initiatives across functional areas to support internal and external business processes and assisting with Helpdesk activities including report generation, data analysis and problem resolution.

 PRINCIPAL ACCOUNTABILITIES

 With supervision, principle accountabilities include:

 Business requirements:

• Focus to meet customer objectives including on time delivery and quality
• Interpret business requirements and translates them into functional specifications that can be used by the Global Business System team
• Develop and project manage schedules, resource plans, cost estimates and contingencies
• Conduct requirements review, coordinates / performs integration and UAT testing
• Analyze data and trends generated from Support Requests tracking system and recommend and leads business process improvement efforts
• Responsible for assessing and understanding business processes, analyzing business needs, designing solutions, and developing applications, processes and workflows using but not limited to, Microsoft Sharepoint, PowerApps, Power Automate and Power BI.
1. Improvement of working processes:
• Drive process improvement activities
• Participate in efforts to create standard workflow for processes within the Global Business System organization
• Work on Helpdesk activities including report generation, data analysis and problem resolution as well as provide instructions and training for IT related activities, this not limited to O365 applications only but also includes other applications used like for example SAP, Outsystems, …
2. Communication:
• Act as liaison between the Global Business System Teams and other business stakeholders
• Provide periodic communications and presentations on project status and production issues, changes to all stakeholders
• Provide periodic communications to the user community on new functionalities & features for the O365 platform

 PERFORMANCE INDICATORS

This position has no direct reports. However, the Business Systems Analysts plays an important role in the steering and guidance of all stakeholders involved in the projects that he/she coordinates.

1. The Business Systems Analysts has multiple day to day contacts while executing his/her function:
   • Members of the Global Business System Teams
   • All BAC departments when providing:
     • Training/Facilitating on applications & process improvement techniques
     • Resolving or providing guidance to business systems issues

• All persons participating in cross-functional teams including the User Group team
• 3^rd party suppliers of services

KNOWLEDGE & SKILLS

• Bachelor’s Degree in Information Technology, Engineering, Business or a related field
• 2 years of functional and working knowledge and experience in O365 applications like Sharepoint, Power Apps & Power Automate and Tier 2 Business Systems support
• Microsoft Office Tools (Word, Excel, Project, PowerPoint) proficient
• With management direction, can steer, guide and follow up projects using project management skills
• Demonstrated business savvy to work effectively with other business leaders to achieve key business and technology goals
• Combines technical qualities with an excellent open and enthusiastic communication style (verbal and written, at all levels)
• Is capable of presenting his/her ideas to all levels of the organization, including customers and other stakeholders
• Shows a pro-active attitude – likes looking for solutions to problems and steers others in continuously looking for improvements
• Demonstrates change management skills: participate in group meetings, looks for process improvement opportunities

Preferred

• Prior experience with supporting applications
• Project Management foundation
• Has a high level of customer focus with the ability to identify and prioritize urgent requirements
• A stress resistant person who’s willing to help others and shift priorities as needed

WORKING CONDITIONS

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk up to 50% of the time.  Working conditions include those of a normal construction environment, as well as standard hazards associated with installed HVAC equipment and rotating equipment. This position requires occasional lifting of up to 30 lbs, and travel of 10 - 20% of the time.