What are the responsibilities and job description for the Operations Team Lead position at Bank of America?
Job Description:
Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Operations Team Lead level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.
Required Skills:
Analytical thinking, problem solving, and process improvement abilities, Analytical – ability to read and understand data, trends, patterns and technical language to make logical decisions in a fast pace environment
Has subject matter expertise of the IDP business process, procedures, and knowledge of workflow management
Communicates clearly and effectively across all band levels via: written and/or verbal in a concise and straight forward manner, focusing on key points and facts
Possesses strong interpersonal skills and ability to build relationships
Leads by example and can take direction
Comfortable with decision making
Strong attention to detail, ability to multi-task and to work under pressure with multiple deadlines
Performs advance reporting, and other support operations functions and administrative tasks as required
Expertise in Microsoft Office products
Must be flexible in scheduling and willing to provide coverage for various shifts (includes but not limited to days, nights, weekends and holidays)
Overtime required as needed
Ability to work Mon-Fri 11:30am-7:30pm EST
Desired Skills:
Six Sigma certification a plus
IDP Balancer and/or Reviewer
Understanding IDP’s End to End process (where the work comes from and goes after IDP)
Shift:
2nd shift (United States of America)Hours Per Week:
40
