Program Manager - BMRC

Program Manager - BMRC

Charlotte, North Carolina;Jersey City, New Jersey; Jacksonville, Florida; Riverside, Rhode Island; Westlake Village, California

Job Description:

The GT Horizontal Issues - Program Manager role is part of the Global Technology BMRC organization. The team is accountable for helping to identify and oversee GT horizontal issues as they are identified by the organization, 2nd or 3rd line partners or through regulatory exams. This is an exciting opportunity to join a dynamic organization focused on thoughtful, innovative horizontal issues management. The ideal candidate will have experience with Bank of America's audit and issue management processes, tools and routines. Were looking for a Horizontal Issues Program Manager who wants to make a huge impact on the foundation of our horizontal issues management process; someone who is excited to help take our horizontal issues management practices to the next level.

This role is a true hybrid. Your stakeholders will be Risk and Control Leads from across GT, our senior leaders, 2nd and 3rd line partners as well as the individual issue and action step owners. Responsibilities will include a combination of the following elements:

• Provide leadership within a team accountable for overseeing GTs most complex horizontal issues

• Build and maintain productive and collaborative partnerships

• Manage the governance and oversight for GT horizontal issues, and potentially MRAs, horizontal exams and audits

• Manage routines to review all newly opened GT issues for potential horizontal impact and validating that those issues are not duplicative of any existing issues or audits

• Support the creation and management of complex project plans with team and stakeholders for remediation of horizontal issues, as necessary

• Drive a clear strategy for issue management with early risk reduction of any issues overseen by the horizontal team

• Support the creation and management of dashboard and governance reporting

• Connect data point, research and other insights into a clear articulation of themes and potential common risks across GT teams

• Facilitate remediation and action plan tracking and reporting for horizontal issues

• Assist executive leaders with activities related to Horizontal exams, audits and issues

• Assist in the documentation and ongoing maintenance of processes owned by the team

• Develop domain expertise in your aligned areas

• Be an advocate for your areas of focus within the organization, serving as the voice of your customers

Bank of America, Global Technology:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Required Skills & Abilities:

• 5 years of applicable experience

• Results-oriented leader who can achieve results across teams based on trust, credibility, teamwork and knowledge

• Demonstrates critical horizontal thinking skills

• Exhibits a working knowledge of Bank of America and GT risk management / risk framework, processes, and tools; ability to identify, debate and escalate risk to support early risk reduction

• Experience with risk and issues management

• Ability to work both independently and as a team member, working across all levels of the organization on complex problems

• Good sense of judgment, knows when to escalate and how to manage expectations

• Demonstrates Program and Project Management experience with an ability to create and manage effective project plans

• Possesses strong technical and analytical skills with the ability to assess data and reporting for trends and solutions

• Strong written and verbal communication and presentation skills. Ability to effectively communicate at an executive level

• Possesses an endless curiosity and excitement to explore in pursuit of a question or hypothesis.

• Innate ability to work on concrete goals within tight timelines while given flexibility on how to achieve them

• Comfortable with ambiguity while being focused on delivery.

• Proficient with MS Office Suite (Excel, Word, PowerPoint) with the ability to create executive level presentations, utilize data to conduct trend analysis and create meaningful reporting

Desired Skills & Abilities:

• SharePoint management skills

• Proficiency with SQL.

Job Band:

H4

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The GT Horizontal Issues - Program Manager role is part of the Global Technology BMRC organization. The team is accountable for helping to identify and oversee GT horizontal issues as they are identified by the organization, 2nd or 3rd line partners or through regulatory exams. This is an exciting opportunity to join a dynamic organization focused on thoughtful, innovative horizontal issues management. The ideal candidate will have experience with Bank of America's audit and issue management processes, tools and routines. Were looking for a Horizontal Issues Program Manager who wants to make a huge impact on the foundation of our horizontal issues management process; someone who is excited to help take our horizontal issues management practices to the next level.

This role is a true hybrid. Your stakeholders will be Risk and Control Leads from across GT, our senior leaders, 2nd and 3rd line partners as well as the individual issue and action step owners. Responsibilities will include a combination of the following elements:

• Provide leadership within a team accountable for overseeing GTs most complex horizontal issues

• Build and maintain productive and collaborative partnerships

• Manage the governance and oversight for GT horizontal issues, and potentially MRAs, horizontal exams and audits

• Manage routines to review all newly opened GT issues for potential horizontal impact and validating that those issues are not duplicative of any existing issues or audits

• Support the creation and management of complex project plans with team and stakeholders for remediation of horizontal issues, as necessary

• Drive a clear strategy for issue management with early risk reduction of any issues overseen by the horizontal team

• Support the creation and management of dashboard and governance reporting

• Connect data point, research and other insights into a clear articulation of themes and potential common risks across GT teams

• Facilitate remediation and action plan tracking and reporting for horizontal issues

• Assist executive leaders with activities related to Horizontal exams, audits and issues

• Assist in the documentation and ongoing maintenance of processes owned by the team

• Develop domain expertise in your aligned areas

• Be an advocate for your areas of focus within the organization, serving as the voice of your customers

Bank of America, Global Technology:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Required Skills & Abilities:

• 5 years of applicable experience

• Results-oriented leader who can achieve results across teams based on trust, credibility, teamwork and knowledge

• Demonstrates critical horizontal thinking skills

• Exhibits a working knowledge of Bank of America and GT risk management / risk framework, processes, and tools; ability to identify, debate and escalate risk to support early risk reduction

• Experience with risk and issues management

• Ability to work both independently and as a team member, working across all levels of the organization on complex problems

• Good sense of judgment, knows when to escalate and how to manage expectations

• Demonstrates Program and Project Management experience with an ability to create and manage effective project plans

• Possesses strong technical and analytical skills with the ability to assess data and reporting for trends and solutions

• Strong written and verbal communication and presentation skills. Ability to effectively communicate at an executive level

• Possesses an endless curiosity and excitement to explore in pursuit of a question or hypothesis.

• Innate ability to work on concrete goals within tight timelines while given flexibility on how to achieve them

• Comfortable with ambiguity while being focused on delivery.

• Proficient with MS Office Suite (Excel, Word, PowerPoint) with the ability to create executive level presentations, utilize data to conduct trend analysis and create meaningful reporting

Desired Skills & Abilities:

• SharePoint management skills

• Proficiency with SQL.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22057235

Band: H4

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Philip Hughston

Referral Bonus:

0

Jersey City pay and benefits information

Jersey City pay range:

$111,300 - $158,000

annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Salary : $111,300 - $158,000