Research & Adjustments Rep III

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This role is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Responsibilities include: investigating daily incoming research and adjustment inquiries, resolving differences, answering service requests and inquiries received from various channels, determining accounting entries, and making appropriate disposition. This may include large dollar and aged risk cases pending charge-off. These individuals handle more complex and escalated cases which require analytical and problem resolution skills.

Responsibilities:
• Works time sensitive exceptions
• Assists peers and leadership with resolving complex exceptions
• Handles escalations received from business partners by providing clean concise communication through email/phone
• Contributes to improving process efficiencies by supporting the review and validation of departmental procedures
• Performs account maintenance which could be routine or complex depending on customer account type
• Maintains high-volume portfolio
• Documents actions taken on behalf of the client

Required Skills:

• Must be a current Year Up intern at Bank of America

Desired Skills:
• Customer Service
• Oral Communication
• Learning Agility
• Multitasking
• Teamwork
• Organization
• Business Analytics
• Time Management
• Project Management
• Decision Making
• Legal Structures & Legal Forms
• Research
• Written Communication
• Microsoft Outlook
• Microsoft PowerPoint

Shift:

Hours Per Week: