Senior Claims Analyst (Debit Fraud) - 1st shift - Start Date 11/14/2022

Bank of America
Phoenix, AZ Full Time
POSTED ON 9/23/2022 CLOSED ON 10/7/2022

Job Posting for Senior Claims Analyst (Debit Fraud) - 1st shift - Start Date 11/14/2022 at Bank of America

Job Description:

Class Start Date - 11/14/2022

Schedule: Monday-Friday, 8:00AM-4:30PM

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference by joining the Debit Fraud team in Deposit Claims Operations & Executive Responses.

The Sr Claims Analyst researches Debit Fraud claims within Bank policies and procedures. Responsibilities include:

• Investigating and decisioning daily incoming claims using multiple systems and tools and resolving differences. 

• Making complex decisions based on analytical research and judgment.

• Providing Customers with claim education, setting appropriate expectations or skillfully denying the claim

• Cross training and performing additional back office functions as needed

We’ll help you

• Get training and one-on-one career coaching from managers who are invested in your success. You’ll also receive additional development through our Consumer Academy to help you succeed in your role.

• Provide clients with a personalized experience by helping them – through exceptional client care

As a Sr Claims Analyst, you can look forward to

• Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.

• A world-class suite of employee benefits.

Required Skills: “Must” have these skills to be minimally qualified

• Experience in a Customer Service or Client Facing Environment

• Works well in a team environment, as well as independently

• Ability to multi-task and meet specific performance goals

• Must be flexible and adapt quickly to change

• Customer centric approach to problem resolution

• Strong analytical/organizational skills

• Strong ownership skills

• Strong interpersonal skills and detail oriented

• Great typing skills

• Strong computer skills: ability to multi-task & toggle between multiple systems

Desired Skills:

•  Prior experience in a Fraud or Billing Dispute Claims back office investigations or Call Center role

•  Working knowledge of Enterprise Platform Intake Case (EPIC)

•  Proficient in MS Tools (Word, Excel, etc..)

•  Experience in handling or diffusing escalated customer situations

• Experience with additonal systems including:  VROL, MasterCard, FLASH, Synergy Web. STAR, PULSE and or NICE

Shift:

1st shift (United States of America)

Hours Per Week: 

40
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