Job Description:
Class Start Date - 11/14/2022
Schedule: Monday-Friday, 8:00AM-4:30PM
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference by joining the Debit Fraud team in Deposit Claims Operations & Executive Responses.
The Sr Claims Analyst researches Debit Fraud claims within Bank policies and procedures. Responsibilities include:
• Investigating and decisioning daily incoming claims using multiple systems and tools and resolving differences.
• Making complex decisions based on analytical research and judgment.
• Providing Customers with claim education, setting appropriate expectations or skillfully denying the claim
• Cross training and performing additional back office functions as needed
We’ll help you
• Get training and one-on-one career coaching from managers who are invested in your success. You’ll also receive additional development through our Consumer Academy to help you succeed in your role.
• Provide clients with a personalized experience by helping them – through exceptional client care
As a Sr Claims Analyst, you can look forward to
• Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.
• A world-class suite of employee benefits.
Required Skills: “Must” have these skills to be minimally qualified
• Experience in a Customer Service or Client Facing Environment
• Works well in a team environment, as well as independently
• Ability to multi-task and meet specific performance goals
• Must be flexible and adapt quickly to change
• Customer centric approach to problem resolution
• Strong analytical/organizational skills
• Strong ownership skills
• Strong interpersonal skills and detail oriented
• Great typing skills
• Strong computer skills: ability to multi-task & toggle between multiple systems
Desired Skills:
• Prior experience in a Fraud or Billing Dispute Claims back office investigations or Call Center role
• Working knowledge of Enterprise Platform Intake Case (EPIC)
• Proficient in MS Tools (Word, Excel, etc..)
• Experience in handling or diffusing escalated customer situations
• Experience with additonal systems including: VROL, MasterCard, FLASH, Synergy Web. STAR, PULSE and or NICE
Shift:
1st shift (United States of America)Hours Per Week:
40
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