Learning Specialist II

About Us:

Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.

We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank.

About You:

Being the best bank for our customers and team members begins with outstanding talent that displays the following attributes:

• Highly organized with a strong sense of duty, initiative, and drive to achieve goals and objectives
• Skilled communicator who can be engaging while providing accurate and thorough information
• Exhibits exceptional time management, organizational, and analytical skills
• Thrives in a fast-paced, agile, and evolving environment
• Demonstrated ability to inspire team members to meet business objectives while displaying a positive attitude, high level of professionalism, work ethic, and contribute to a large team dynamic
• Adaptable to change and enthusiastically embrace, support, and model the Bank’s values and mission

Your Role:

In this role, you will be responsible for delivering training to all employees through various mediums and monitor the effectiveness of the training. You will develop training programs, training aids, and lesson plans. You will participate in projects and complete complex tasks independently.

• 
  Delivers company training programs and workshops to all employees
• Monitors the effectiveness of training for employees using individual or group performance results
• Collects feedback on training sessions from attendees to enhance future content and presentations
• Contributes to new training program design and existing program enhancements
• Develops and creates lesson plans and training aids
• Develops logistic training materials, troubleshoot computer applications and related technologies issues
• May administer, implement, and troubleshoot learning technology
• Specializes in a particular subject, training program, or function of the company
• Training programs may typically include but not limited to topics such as supervisory/management training, work skills training, team building, and communications
• Regularly exercises discretion and judgment in the performance of essential job functions
• Display enthusiasm for continuous learning and opportunities to take on special projects
• Follow Bank policy, procedures, and guidelines to protect employees, clients, and bank assets
• Travel up to but not limited to 50%, as needed

Job Expectations:

Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation

Note: This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Qualifications:

• Bachelor’s degree or equivalent combination of education and relevant experience
• 2 years of related experience in learning and development, learning delivery, facilitation, and/or learning and development consulting, required
• 1 year experience using virtual software such as GoToMeeting, WebEx, Zoom, Google Classroom, or other related tools, required
• Retail banking and/or financial services experience, preferred
• Instructional design experience is a plus