Teller - Greensboro

Description

Overview:

The Teller will be able to demonstrate efficiency with financial transactions for checking, savings, borrowing customers receive funds, post transactions, pay out funds as requested, and verbally confirm intended transactions with customer to assure needs are met and minimize redoing. As a teller at BankSouth, you will spend time interacting with customers focused on providing exceptional customer service.

Responsibilities:

Cash Management:

• Balance cash drawer daily to assure accuracy in transactions and notify supervisor regarding any outages
• Maintain drawer balance limits and sales of excess cash to the vault as needed
• Complete daily balancing and servicing of the ATMs, coin counter, etc. as assigned
• Issue/maintain logs on all official checks, money orders, gift cards, instant debit cards, process redemption of savings bonds and cash checks according to written procedures
• Adhere to all basic opening/closing procedures and dual control requirements
• Process and sell mutilated currency to the vault

Branch-Bank-Personal Growth:

• Make referrals and cross sell Bank products to meet established sales goals
• Attend sales meetings
• Attend ongoing sales, product, customer service, security, and regulatory training
• Initiate self-directed learning of core system and other system tools as applicable

Transaction Management:

• Inspect and verify customer identity through thorough examination and referencing of all documents and identification; verify all endorsements
• Receive loan payments and savings deposits from customer, address inquiries on accounts, record amounts and dates of payments and other significant information, check customer calculations and validate checks and/or count cash payments.
• Accurately count and authenticate all coin/currency received
• Accurately and correctly prepare all teller tickets, receipts for night deposits, mail deposits and other documents
• Properly sort proof work and/or onsite capture items
• Properly apply placement of deposit holds as needed
• Complete documentation for suspicious activity reports (SARS) for research and follow up
• Complete required documentation for currency transaction reports (CTR) reporting

Customer Service:

• Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices, and products.
• Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications.

Personal Responsibility:

• Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e., dress, posture, attitude, etc.), positive outlook and behavior toward customers and coworkers.
• Arrive and depart on scheduled days and within the time frames specified by the Retail Branch Manage
• Stay within specified time frames for breaks, lunches, and approved absences
• Obtain prior approval for all planned absences from work
• Honor commitments to substitute or fill in where directed
• Stay informed of all changes in policies and procedures to ensure compliance with current guidelines
• Maintain confidentiality of all customer files and proprietary (physical, electronic, and intellectual) Bank property

Key Results Areas:

• Able to quantify/qualify referrals based on customer needs through personal interaction
• Prompt, accurate processing of all deposit and loan transactions
• Accuracy and compliance in processing of all cash and negotiable instruments
• Exhibit personal accountability for success of branch operations
• Provide support of all of the Branch team
• Attain branch sales goals
• Minimal occurrence of cash shortages/overages
• Proficiency with cash recyclers (as applicable)
• Attain referral goals

Qualifications

Experience & Education:

Former banking experience is preferred, but not required. Prior cash handling and customer service experience is required. A high school diploma or equivalent is required.

Required Knowledge, Skills, Abilities:

Equipment/products used, but not limited to: personal computer, lap top computer, typewriter, copier, telephone, facsimile, voice mail, printer, cash counter, ATM, MS Word, Excel, Outlook. Able to multitask in a fast-paced work environment and maintain excellent customer service while under duress.

Other Requirements:

Satisfactorily complete all required compliance training and compliance with all laws and regulations that apply based on the scope of this position.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. This position requires associates to be on their feet for extended periods of time.

Working Conditions:

Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.

Mental and/or Emotional Requirements:

Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.

Scope:

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

BankSouth is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.