IT Solution Analyst I

Primary City/State:

Phoenix, Arizona

Department Name:

IT Clinical Care-Corp

Work Shift:

Day

Job Category:

Information Technology

Primary Location Salary Range:

$25.77/hr - $38.66/hr, based on education & experience

In accordance with Colorado’s EPEWA Equal Pay Transparency Rules.

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

We are currently seeking an IT Solution Analyst I, to join our IT Clinical Applications: Pharmacy IT team. IT Clinical Applications: Pharmacy IT supports all applications used by Banner Pharmacy Services (BPS). Patients seen in Banner facilities, clinics, and urgent cares all benefit by the services provided by Banner Pharmacy Services. To help BPS succeed, our team operates in the background supporting them for application issues, upgrades, general maintenance, and new functionality build. Some of the applications examples that we support are the following: Cerner PharmNet, EnterpriseRX, Abacus, Pharmacy Keeper, and Pyxis.

As part of the IT Clinical Application team, your work could include: maintenance of our current systems, participation in on-call incidents resolving issues from our customers, supporting new functionalities as they are developed and helping improve our systems through application upgrades. When needed, you will also interact with corporate Pharmacy staff and IT staff from other IT Clinical Application teams to help develop and execute support for pharmacy applications.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

This can be a remote position if you live in the following states only: AR, AZ, CA, CO, FL, HI, IA, ID, KS, MI, MO, NY, ND, NE, NV, OR, PA, SC, TN, TX, UT, VA, WI, WA, & WY

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position provides expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the company’s requirements. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Works as part of a team who provides knowledge, guidance, research and fact-finding expertise to define, design and modify specifications and processes. Incumbent participates in establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge

CORE FUNCTIONS
1. Business Outcomes: Relentless focus on delivering outcomes and value to our business. Participates in cross-functional teams and/or leads projects with regional or enterprise-wide scope to implement system changes. This may also include providing oversight, change management, general work direction or leadership to individuals on team. Conducts regular meetings with stake holders and uploads necessary documents to the shared information repositories, such as SharePoint or Teams. Identifies, investigates, tracks, and resolves multilevel project, system or application errors ensuring the solution is timely and of acceptable quality.

2. Technology Standards: Represents assigned area on project teams with departmental or company scope on system implementations, policy and practice changes and process redesign. May prepare and distribute worksheets, reports and PowerPoint presentations; maintains optimal operation of systems in partnership with internal teams or external software vendor, as appropriate. This may include leading the implementation, maintenance, testing and/or functional design.

3. Innovation and Futures: Analyzes and reports on customer needs. Manages and supports the identification and research of new developments and uses of current systems and applications, as well as upgraded systems and applications.

4. Advisor & Partner: Keeps current on industry, standards and regulatory/compliance issues within assigned areas. Provides system and consultation on these issues to customers. Participates in the designs of end user training and curriculum for applications and systems. Monitors the initial rollout and ongoing training of the user community. Leads peers by example and influence.

5. Communication: Effectively communicates ideas, opinions, questions or concerns in one-on-one situations. Accurately restates the situation even when in disagreement. Understands and articulately answers questions when asked. Seeks feedback on own verbal and non-verbal style and effectiveness. Practices attentive and active listening skills and follows through on commitments; keeps customers up-to-date on progress of all pending tasks.

6. Measurements: Ensures Key Performance Indicators are supported and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved.

7. Strategic: Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core behaviors.

8. This position has responsibility for selected area of responsibility. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has minor level decision-making authority for projects and applications and works at peer level. The incumbent may also be expected to troubleshoot issues at a moderately complex level and appropriately escalate issues to other resources, as needed. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core behaviors.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

MINIMUM QUALIFICATIONS

Must possess strong technical and business knowledge as typically obtained through the completion of Bachelor’s degree in Statistics, Epidemiology, Computer Sciences, Process Engineering, Business, Healthcare, Information systems or related field.

A minimum of zero to two years of experience or equivalent as typically obtained in one or multiple areas: reporting and/or analytics in clinical, financial, insurance, utilization, patient satisfaction, supply chain, HR, clinical application configuration, or related field. Must possess significant knowledge of cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. Must possess ability to work independently, manage large, multiple projects, complex reports, while organizing priorities. Excellent communication, interpersonal and critical thinking skills are required. Strong technical skills as appropriate for position (SQL/Ansi SQL, SAS, Tableau, Excel, clinical software applications, etc.).

PREFERRED QUALIFICATIONS

Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred. Experience with department specific software (Cerner, NextGen, Centricity, TSI, and Quality Advisor, SAS or SSRS), including advanced integrated or independent report writing applications.

Additional related education and/or experience preferred.