GTIS Service Manager

GTIS Service Manager 
Whippany, NJ

As a Barclays GTIS Service Manager, you will support the Corporate Investment Bank (CIB) stability and resiliency agenda. In your new role you will possess a customer-centric mind-set to provide analytical support and stakeholder management to deliver an effective and sustainable service management approach between the GTIS Infrastructure teams, CIB application Run the Bank (RTB) and the CIB application teams.  You will need to have a solid technical background to help drive issue resolution and be able to engage with senior management to provide regular updates.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. 
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Holding weekly briefing sessions across the leadership team on infrastructure production stability
•    Providing insights into stability trends and updating on problem resolution
•    Driving service improvement programs, and leading change management programs 
•    Monitoring and providing insights on daily, weekly, and monthly incident trends whiling looking for themes for process improvement.  
•    Collaborating with technology and Application teams to ensure there is accountability and agreed strategic remediation
•    Providing support to the business, staying closely informed, and ensuring our infrastructure team has the right level of support engaged to resolve the issue

What we’re looking for:

•    Experience with Infrastructure Incident/ Problem management in a financial services organization
•    Customer-service Mindset, and excellent communication and interpersonal skills
•    Excels in working in a face-paced work environment, and ability to respond decisively to unexpected events
•    Ability to drive, monitor, and measure strategic actions end-to-end through completion

Skills that will help you in the role:

•    Service First experience
•    Excellent problem solving and analytical skills
•    Ability to improve processes
•    Proficient in the use of Microsoft Excel and PowerPoint for the review and presentation of data

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here in Whippany, NJ we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

#LI-Hybrid
#management

Salary : $80,100 - $101,000