What are the responsibilities and job description for the Lead Dispatcher position at Bardi?
Ask Yourself…
- Do you enjoy solving problems?
- Are you apart of one of the fastest growing HVAC and Plumbing companies in Atlanta?
- Are you tired of being underappreciated at work?
Why Join Bardi?
Bardi cares about its employees, their families, and its customers! Bardi is centered around these fundamental Core Values: Honesty – Always do the Right Thing; Family; Respect for the Individual; Fun and its Positive “Can-Do” Attitude.
A Bardi Lead Dispatcher…
- Strong supervisory skills to manager a team of dispatchers
- Meet daily revenue goals by prioritizing the most urgent and profitable calls
- Relay accurate information to technicians, ensuring proficient, quality customer experiences
- Manage the whereabouts and needs of every technician in the field
- Correctly close out every job – assuring technicians assign all tasks, materials, costs, etc.
- Respond to customer requests, resolving issues and promoting the brand
- Update customers throughout the day on the technician’s progress
- Ensure that follow-up calls are identified and scheduled in a timely manner
- Update and continually be on the look-out for Service Titan customer data inconsistencies and records needs/discrepancies
What does it take?
- Highly organized with exceptional follow-through abilities
- Previous experience in Home Services Dispatching: plumbing, HVAC, Pest Control etc.
- IT competent; good typist and proficient with phone systems
- Be knowledgeable about Bardi products, services, and offer them to the customer in a pleasant professional manner Strong customer service and communication skills
- Ability to build trust, diffuse conflict and hold others accountable
- Must be able to clear a drug test and background check
Benefits Package
- Medical, Dental, Vision and Life Insurance
- Gym/Health Center Reimbursement
- PTO, Paid Holidays
- 401K Company Match
- Company breakfasts each month
Compensation: Negotiable depending on experience $40K-50K
Hours: Monday-Friday 7a-5p
Equal Opportunity Employer
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $40 - $50