What are the responsibilities and job description for the Dispatcher position at Barker and Sons Plumbing?
Are you a master at maintaining order among various tasks? Do you yearn for acknowledgment of your efforts? Plumbers depend on Dispatchers to ensure that each task is assigned to the right individual.
If you thrive on being in command and providing clients with a sense of assurance in our services, we have an ideal opportunity for you. We recognize your meticulousness and respect your position as the primary link to our clients.
Barker & Sons Plumbing & Rooter is in search of a modest professional dedicated to delivering extraordinary service. Join our team and enjoy a multitude of benefits, including full health coverage, a 401K plan with company matching, paid holidays and leave, training, and all essential tools for the job.
If you possess the requisite qualities and are prepared to take the next step in your career, Barker & Sons provides an extraordinary environment to work and develop. Be part of our team and receive recognition for your contributions!
$50,000 - $58,000 yearly per year
Responsibilities:- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolve issues, and promote the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
- Enhance the success of technicians by familiarizing yourself with their preferences, skills, licenses, and communication abilities.
- Maintain a positive and dedicated demeanor to contribute to the company's positive work environment.
- Develop a proven track record in customer service.
- Organize and oversee the scheduling of technicians for various service and maintenance appointments.
- Technologically savvy, learns and implements new software, and systems quickly, good typist, and proficient with phone systems.
- Personality that blends well with a fast-paced, goal-driven environment.
- Highly organized with exceptional follow-through abilities.
- Ability to build trust, diffuse conflict and hold others accountable.
- Strong verbal and written communication.
- Competitive individual contributor who also loves to win as a team.
About Us:
Barker and Sons Plumbing & Rooter is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we’ve got great people.”
- Professional advancement through sponsored training and continuous development.
- Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage.
- 401(k) with a 4% match.
- Paid time off, paid holidays, and adaptable schedules.
- Company-provided service truck, tablet, and uniforms.
- Company-wide family events.
Salary : $50,000 - $58,000