Technical Support Specialist (I) - Nashville

About

Barn2Door is a high growth food tech startup HQ in Nashville, TN. We offer an all-in-one solution to help Farmers grow and manage their business. Barn2Door provides Software and Services to help Farmers increase sales, access more customers and save time.

We are looking for people passionate about the intersection of local Food, Farming and Technology. Serving 1000’s of Farmers across all 50 states, our goal is to make it easy to buy local Food directly from local Farms. At Barn2Door, you’ll get to learn what it takes to build a startup business and participate in ongoing training and education, while also playing a critical role in our fast-paced growth.

We have amazing offices, a vibrant office culture and an environment that promotes collaboration and professional growth. Barn2Door is building a team eager to improve access to local Food from local Farmers, while promoting good stewardship of our land and resources. Want to work hard, have fun and make a difference? Join us.

Overview

In this Support Specialist role, you will tackle the technical side of support where you will identify and diagnose bugs or technical issues, documenting them for the Engineering Team and communicating status to customers. Part of our Support Team, you will answer questions and resolve issues for both Buyers and Farmers. Sample work includes responding to support requests, digging into DataDog to track down issues, proactively evaluating online sessions and submitting documentation to the Engineering team (using JIRA).

To be successful in this role you need to be curious, detailed-oriented, collaborative, technology-adept and self-motivated. You will use online tools including but not limited to Jira, Slack, Confluence, DataDog, HubSpot (a Customer Relationship Management software and Barn2Door’s platform. Support Specialist roles are 5 day rotations (Sun - Thurs, Mon - Fri, Tue - Sat) to best serve our Farmers.

An interest in technology, a hunger for problem-solving and passion for helping Farmers (customers) will set you up for success in this role. You will experience a fast-paced, high growth startup and be a key contributor to supporting our Farmers on a daily basis.

You Are:

• Detail-oriented, someone who seeks to exceed expectations on tasks and projects
• Self-identified problem-solver, resourceful, humble - no task is too small
• A highly motivated, focused self-starter (this isn’t a theory it’s a must)
• A good communicator, collaborator and team member who looks to fill in gaps and make a difference
• Willing to work with a high degree of independence and keen on working in a fast growth startup environment

You Have:

• Ambition to learn more about startups
• Hunger to engage with (and learn) tooling used in technical investigation and ticketing e.g. JIRA, DataDog and Mandrill
• An eagerness to grow your technical prowess from diagnostics to documentation in a customer support role
• Nice to have: Computer Science or similar technical degree, and a passion for Farmers
  

You Will:

• Respond to Buyer chat support and Farmer chat
• Proactively review sessions to look for common issues and abandoned carts
• Create bugs for the engineering team based on findings from reviews and customer reports
• Test the Barn2Door platform as we deploy new features - report bugs and make product suggestions based on your experience
  
• Willingly support other areas of the business - namely in Marketing, Sales and Success where your hard-work, positive attitude and detailed nature could be of value
  

You Get:

• $42k - $50k annual salary DOE stock options
• Real experience in a high profile startup company just hitting its growth curve
• To work closely with support, success and engineering teams
• To grow your skill set and experience with end-to-end insight into a tech startup
• Ongoing training and professional development, working knowledge on bug submissions, support ticketing, escalations and interfacing with multiple departments
• Hip startup office environment in downtown Nashville (co-working space Industrious downtown), just a few blocks north of Broadway

Net-net

We’re looking for Hardy individuals, with a Heart for Farmers. You should thrive on the urgency of a startup atmosphere, be Hungry to improve, look to be Helpful, and consistently put others’ needs above your own (Humble). We love to inject Humor into our days, while working hard together to help Farmers be successful!

If you’ve got the drive, grit, creativity, and a passion for local food, game-changing software, and disrupting the food industry - then Barn2Door may be right for you.

Salary : $36,000 - $45,000