What are the responsibilities and job description for the Field Service Technician position at BARNES?
As the Service Technician for the North American Industrial market you will interact with customers on a daily basis. You will strive to provide the best service and experience with your work. is a division of Barnes Group Inc and one of the world's leading manufacturers of hot runner systems for the plastics injection molding industry. With a dedication to providing the highest quality hot runner products and enabling technologies, Synventive is expanding what's possible in injection molding.
This key role provides guidance, coordination and support to ensure our customers success. Develop and implement service strategy to achieve company goals and drive customer satisfaction.
Core Responsibilities:
- Travel to customer sites, both domestic and international
- Establish and develop a strong working relationship with the customer
- Provide technical support and training at customer site during startup of new hot runner systems.
- Perform rework, modifications, repairs, and installations of molds and hot runner systems at customer sites
- Preparation and coordination of service calls to include gathering technical data and selecting necessary spare parts, subassemblies, and tools
- Test and evaluate new and modified molds, providing quality and performance improvement recommendations
- Provide follow-up of customer visit through service reports and direct communication with Project Manager
- Assemble, service, troubleshoot and repair hot runner systems and molds on-site
- Comply with all safety procedures and policies established
Qualifications:
- 3 Years' experience servicing Plastic Injection Systems and Molds
- Ability to identify potential safety hazards
- Proficient in Blueprint Reading
- Possess strong basic Math skills
- Ability to communicate effectively, both verbally and in written format
- Ability to travel up to 50% of the time
- Possess a valid Passport and the ability to travel overseas for training at Barnes locations or international customer visits.
- Skilled Mold maker in the Plastics Industry a plus.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
