What are the responsibilities and job description for the Digital and Web Sales Support position at Barnhart Crane & Rigging?
PURPOSE - Barnhart is built on a strong foundation of serving others. The fruit of our labor is used to grow the company, care for our employees, and serve those in our communities and around the world.
MINDS OVER MATTER - Barnhart has built a nationwide reputation for solving problems. We specialize in the lifting, heavy-rigging, and heavy transport of major components used in American industry.
NETWORK - Barnhart has built teams that form one of our industry’s strongest network of talent and resources with over 45 branch locations across the U.S. working together to serve our customers. This growing network offers our team members constant opportunity for career growth and professional development.
CULTURE - Barnhart has a strong team culture -- the “One TEAM.” We are looking for smart, hard-working people who strive for excellence in their work and appreciate collaboration. Join a team that values Safety, Servant Leadership, Quality Service, Innovation, Continuous Improvement, Fairness, and Profit with a Purpose.
Job Description:
Barnhart’s Digital Sales Support function is responsible for helping to process, migrate and build high quality web-sourced opportunity pipelines for our Branch Sales Teams. You will be responsible for monitoring and managing web-leads and requests, performing direct customer follow-up when needed, and properly transitioning leads to our sale teams. As a member of our Sales & Marketing Team you will work closely with the Senior VP of Sales and Director of Marketing to help develop branch sales activity and uncover opportunities.
What You’ll Do
What You Need to Succeed
COMPENSATION AND BENEFITS
EOE/AA Minority/Female/Disability/Veteran
1TEAM
MINDS OVER MATTER - Barnhart has built a nationwide reputation for solving problems. We specialize in the lifting, heavy-rigging, and heavy transport of major components used in American industry.
NETWORK - Barnhart has built teams that form one of our industry’s strongest network of talent and resources with over 45 branch locations across the U.S. working together to serve our customers. This growing network offers our team members constant opportunity for career growth and professional development.
CULTURE - Barnhart has a strong team culture -- the “One TEAM.” We are looking for smart, hard-working people who strive for excellence in their work and appreciate collaboration. Join a team that values Safety, Servant Leadership, Quality Service, Innovation, Continuous Improvement, Fairness, and Profit with a Purpose.
Job Description:
Barnhart’s Digital Sales Support function is responsible for helping to process, migrate and build high quality web-sourced opportunity pipelines for our Branch Sales Teams. You will be responsible for monitoring and managing web-leads and requests, performing direct customer follow-up when needed, and properly transitioning leads to our sale teams. As a member of our Sales & Marketing Team you will work closely with the Senior VP of Sales and Director of Marketing to help develop branch sales activity and uncover opportunities.
What You’ll Do
- Daily monitoring of web-lead and web activity - Chats, form fills, and web metrics.
- Respond to inquiries on a timely basis.
- Qualify customer requests through direct customer interaction when needed.
- On-going Website Content Development and Maintenance.
- Nurture customer relationships using a variety of outreach tools until they are ready to be transitioned to other sales team member.
- Manage all CRM activity relating to your customer interactions.
- Follow up with Branch Teams to insure complete and thorough customer hand-offs.
- Connect with customers utilizing a variety of channels such as phone, email, social media, web-based tools & outbound calling programs.
- Work with Director of Marketing on ways to improve web leads and other digital processes effecting on-line inquiries.
What You Need to Succeed
- 1-2 years experience in Sales/Business Development with knowledge of CRMs and virtual meeting tools a distinct advantage but not essential.
- 1 -2 years in manufacturing, construction, heavy industrial or related industries.
- Technical degree a strong advantage (engineering, construction management, etc)
- Proficient at listening and interview skills
- Knowledge and experience using PowerPoint, Zoom, WebEx and other presentation tools.
- Exemplify personal drive, determination, process excellence, and the highest of ethical standards.
- Have proven personal success in sales or deep working knowledge of sales cycle processes.
- Strong understanding of our business, the markets we serve, and the buying processes of our customers.
- Care and understanding to learn about the customer's needs and acts as an advocate for our Branch Sales Teams to meet those needs.
- Excellent verbal and written communication skills and persuasive skills essential
- Must pass drug test, fit-for-duty exam
COMPENSATION AND BENEFITS
- 401(k) program with company match up to10% of pay
- Family medical, dental and vision insurance
- Paid time off and other benefits
- Barnhart CARES family care and community service opportunities
EOE/AA Minority/Female/Disability/Veteran
1TEAM
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