Manager - Service Leader

Results oriented leader with the desire to achieve success through people, quality and hospitality. Responsible for the overall operation for their location and ensuring the integrity of bartaco. Key areas of responsibility include team performance, increased sales and profitability, effective cost controls, development, training and retention of staff.

Responsibilities:

• Establishes guest service and satisfaction as a priority through personal example
• Responds to guest complaints and resolves them in a way that ensures the guest will return again quickly and ensures that every guest leaves happy before leaving building
• Assists the GM with recruiting, retaining, training and developing an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality to the guest
• Assists the GM in achieving targeted budgets, goals and objectives
• Assists the GM in community involvement programs and marketing runs
• Assist the GM to ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service
• Assists GM in controlling other direct operating expenses such as utilities, smallwares, etc., to minimize expense without adversely affecting operations
• Manages others work safely by being alert and taking action regarding safety hazards
• Ensures that all daily restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, bank deposits, employment-related forms, etc.

Qualifications/Skills:

• Minimum of 2 years of full-service restaurant experience along with experience in a leadership capacity as an hourly team member (i.e., trainer, shift leader).
• Dependable, detail-obsessed, and open to constructive feedback
• Exceptional communication skillswritten and verbal (1:1 and in a group setting)
• Ability to reach, bend, stoop and frequently life up to 25 lbs. without assistance and 50 lbs. with assistance
• Ability to be on your feet and alert for extended periods of time