What are the responsibilities and job description for the Help Desk Technician position at Base-2 Solutions?
Required Security Clearance:
Top Secret/SCI with Full Scope Polygraph
City:
Fort Meade
State/Territory:
Maryland
Travel:
None
Potential for Teleworking:
No
Schedule:
Full Time
DoD 8570 IAT Requirement:
None
DoD 8570 IAM Requirement:
None
DoD 8570 IASAE Requirement:
None
DoD CSSP Requirement:
None
Job Description
- Responds to complicated user questions on a variety of software packages and local area network issues.
- Suggests and initiates improvements in computer help desk processes and operations.
- Works with information resources staff to share computer user issues and concers to ensure proactive resolution of information resources issues.
- Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests.
- May assist in orienting, training, assigning and checking the work of lower-level employees.
- Performs various administrative duties using a variety of software packages.
- Provides technical assistance, with the supervision of a team leader, to computer operations staff and user community as needed.
Qualifications
- 6 years of experience supporting help desk activities.
- High School diploma and GED is required.
- Jira experience.
- Good oral and written communication skills.
- Analytical skills.
Our Pay & Benefits Include
Compensation
- Above Market Pay
- Up to $10,000 for Referral Bonuses
- Additional Bonuses for Exceptional Performance and Assisting with Business Development and Company Growth
Health
- 100% Paid Premiums for Health Insurance. Choose from over 60 gold-level medical plans from Aetna, CareFirst BCBS, Kaiser and UnitedHealthcare. Choose from PPO, EPO, POS, HMO, and HSA-compatible plans with Health Savings Account and Flexible Spending Account Options.
- 100% Paid Premiums for Dental Insurance
- 100% Paid Premiums for Vision Insurance
Income Protection
- 100% Paid Premiums for Short-Term Disability
- 100% Paid Premiums for Long-Term Disability
- 100% Paid Premiums for Accidental Death & Dismemberment
- 100% Paid Premiums for Basic Term Life Insurance
Retirement
- 8% Company Contribution to 401k with Immediate Vesting of Contributions and Pre-Tax and Roth Options
Leave
- Up to 25 Days of Flexible Paid Time Off (PTO)
- 11 Days of Paid Floating Holidays
Work-Life Balance
- Flexible Work Schedules including Flex Time and Compressed Work Period
- Remote Work including Partial or Fully Remote.
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