Network Field Technician

Job Summary:

The Integrated Network Administrator at Basic ITS is responsible for providing technical support and troubleshooting services within the company's network environment. They will utilize Basic ITS toolsets and data gathering techniques to assess and troubleshoot network issues, ensuring the smooth operation of the company's network infrastructure.

Key Responsibilities:

1. Troubleshooting: The network administrator will be responsible for identifying and resolving network-related issues by analyzing system logs, conducting diagnostic tests, and investigating user-reported problems. They will work diligently to ensure minimal disruption to network services and timely resolution of issues.

2. Use of Basic ITS Toolsets and Data Gathering: The network administrator will leverage the Basic ITS toolsets and data gathering techniques to collect and analyze network performance data, identify potential bottlenecks, and proactively address network issues. They will use this information to optimize network performance and recommend necessary improvements.

3. Assessment and Troubleshooting: The network administrator will conduct comprehensive assessments of the network infrastructure, identifying areas for improvement and implementing corrective measures. They will investigate and troubleshoot network connectivity, security, and performance issues, ensuring adherence to established protocols and best practices.

4. Knowledge of Escalation Path: The network administrator should be familiar with the company's escalation procedures, understanding when and how to escalate network issues to senior team members or other departments for further assistance. They will effectively communicate the status and progress of ongoing network investigations to the appropriate stakeholders.

5. Familiarity with Client Environment: The network administrator will develop a solid understanding of Basic ITS's client environment, including their network architecture, infrastructure components, and specific requirements. They will adapt their troubleshooting approaches accordingly to meet the unique needs of each client.

6. Demonstrated experience in scripting for network support and system administration, developing and maintaining network-scripts to optimize processes and improve network efficiency.

7. On-call Responsibility: The network administrator will be required to participate in an on-call rotation to provide after-hours support for urgent network issues. They will respond promptly to critical incidents, triage and troubleshoot problems remotely or on-site, and escalate as necessary to maintain network uptime and customer satisfaction.

Skills:

1. Networking Fundamentals: A solid understanding of networking concepts such as TCP/IP, DNS, DHCP, routing, switching, VLANs, and subnetting.

2. Troubleshooting Skills: Proficiency in network troubleshooting methodologies to identify and resolve connectivity, performance, and security issues.

3. Network Monitoring and Management: Familiarity with network monitoring tools and network management systems to proactively monitor network performance.

4. Network Security: Understanding of basic network security principles, including firewalls, VPNs, access control lists (ACLs), and security protocols (e.g., SSL/TLS).

5. Hardware and Software Configuration: Ability to configure and troubleshoot network hardware devices (routers, switches, access points) and network software applications.

6. Data Gathering and Analysis: Proficiency in using network diagnostic tools and utilities to gather data, analyze network performance, and identify areas for improvement.

7. Communication Skills: Strong verbal and written communication skills to effectively communicate technical information to clients and collaborate with team members.

8. Documentation and Reporting: Ability to create accurate network documentation, including diagrams, configurations, and troubleshooting procedures.

9. Customer Service: A customer-focused mindset with the ability to provide excellent technical support, address customer concerns, and maintain a high level of professionalism.

10. Adaptability and Learning Agility: Willingness to learn new technologies and keep up with industry trends, as well as the ability to adapt to evolving network environments and emerging challenges.

11. Time Management and Prioritization: Effective time management skills to handle multiple tasks, prioritize workloads, and meet deadlines in a fast-paced and dynamic environment.

12. Collaboration and Teamwork: Ability to work collaboratively in a team environment, sharing knowledge, providing assistance, and contributing to the overall success of the network team.

13. Problem-Solving Skills: Strong problem-solving abilities to analyze complex network issues, think critically, and develop innovative solutions.

14. Ethical and Professional Conduct: Upholding high ethical standards, maintaining confidentiality, and adhering to industry best practices and company policies.

PHYSICAL REQUIREMENTS:

Sit, walk, stand, lift, carry, push, pull, bend, stoop and kneel. Good manual dexterity, using hands for computer applications and writing. Vision, hearing, speaking for communication needs. Position requires on-call availability, which requires after hours support and week-end work in times of escalation needs. Some travel is expected for training and vendor visits. Position does require all physical aspects typically found within a Data Center, switch/router placement, pulling cable, etc.

WORKING CONDITIONS:

As an Integrated Network Administrator I, it is crucial to be prepared for on-site work at any given time, especially during site installation projects and similar initiatives. There may be instances where you will need to work on-site for several weeks. This hands-on involvement ensures the successful implementation and maintenance of voice communication systems. Your flexibility and adaptability to on-site work will contribute to your growth in this role.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Experience:

• Computer networking: 2 years (Preferred)
• LAN: 2 years (Preferred)

Ability to Commute:

• Evergreen Park, IL 60805 (Required)

Ability to Relocate:

• Evergreen Park, IL 60805: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $65,000