Game day staff

Game Day Staff VIP Ticket Services, Greeting, and Customer Service

Reports to Manager of Client Services, Ticketing

Pay Rate : $22 / hour, Part Time, Seasonal

Bay FC is the first NWSL team in the Bay Area. Co-founded by four U.S. Women’s National Team

legends Brandi Chastain, Aly Wagner, Danielle Slaton, and Leslie Osborne in partnership with

global investment firm Sixth Street, Bay FC is changing the face of women’s soccer as we know

it. Beginning play in the 2024 season, we are building a squad that will play the beautiful game

with power, passion, energy, and creativity.

OPPORTUNITY

Bay FC is seeking part-time seasonal Game Day Staff for the 2024 inaugural season.

We’re looking to hire VIP Ticket Services, greeting, and customer

continue to work at home games throughout the remainder of the season, providing white

glove service for our premium clients.

JOB DUTIES

• Greet, direct, and assist fans that arrive at the park.
• Resolve ticket issues as needed.
• Address customer questions, comments, and complaints; involve supervisor as needed.
• Provide fans with information about the park, seating charts, restrooms, concessions,

promotion items and emergency exits.

• Offer suggestions to make the game day experience one of the best.
• Inform fans on upcoming promotions / events at that park.
• Assist all fans with locating their respective seating location within the park and assist

fans by answering questions about the facility and team.

• Request wheelchair and courtesy cart transportation as needed.
• Assist in keeping the park a clean environment, and work with the management staff to

resolve any situation which requires attention.

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this job. They are not intended to be an exhaustive list of all

responsibilities, duties and skills required for the job.

QUALIFICATIONS

Must be available to work the June 16th home game at PayPal Park from 3 pm to the end of

the game.

Must be able to work at least 75% of home games throughout the 2024 season (June

October) Schedule : https : / / bayfc.com / schedule / ? match type home

• Strong interpersonal, communication and customer service skills preferred.
• Provide excellent customer service and interactions with fans to ensure they are maximizing

their game day experience enjoyment.

• Ability to work in outdoor weather conditions to include extreme heat, cold, and rain.
• Ability to work independently and in a team environment.
• Ability to stand, sit, and walk for 4-6 hours.
• Must be able to work nights, weekends, and holidays based on the event schedule.
• Must be able to follow written and verbal instructions and communicate effectively.

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES

Background or interest in sports, ticketing, event operations, food and beverage, hospitality,

stadium operations, business, or customer service-related fields

• Willing to work non-traditional hours (weekends, evenings, etc.)
• Must be able to walk / stand for extended periods
• Strong verbal communication skills
• Detail-oriented and enthusiastic about working within a sports-related environment
• Ability to work effectively in a collaborative team environment
• Ability to problem solve under pressure
• Experience in event operations

JOB QUALIFYING QUESTIONS

Can you report to PayPal Park to work the home game on June 16th from 3 pm to the

end of the game?

• Do you have strong customer service experience?
• Can you commit to an onsite position?
• Are you local with reliable transportation to PayPal Park?
• Are you over 18 with the legal right to work in CA?
• Can you work at least 75% of future home games? (June October) Schedule :

https : / / bayfc.com / schedule /

BACKGROUND

Bay FC is a team that defies convention and transcends culture. We are proud to represent the

Bay Area with its tapestry of different ethnicities, languages, climates, and ideas. Our team will

be a uniting force, building a culture of belonging and shared pride. We will become a beacon of

hope and connection, welcoming and embracing all fans. Our stadium will be a home for people

of all backgrounds and identities. We will be the bridge that unites the Bay’s diverse

communities. Through our actions and our love of the game, we will inspire and improve the

lives of others.

While our community is our foundation, our love of football is our reason for being. We have

the fire to be the best, and we will show up on the field every day with intensity,

competitiveness, passion, and a drive to win.

Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability

mental and physical), exercising the right to family care and medical leave, gender, gender

expression, gender identity, genetic information, marital status, medical condition, military or

veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy,

childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other

characteristics protected by applicable federal, state or local laws.

Last updated : 2024-05-26

Salary : $22