What are the responsibilities and job description for the VTC Technician position at Bay State?
We have an exciting opportunity for a VTC Technician to join our team.
Key Responsibilities:
- Responsible for daily facilitation of video conferences and briefs.
- Ensures facilities are operated in compliance with pertinent guidelines and regulations.
- Oversees evaluation of quality of operations and recommends corrective actions.
- Reviews and evaluates requirements and recommends plans for VTC upgrades by determining appropriate endpoints, video conferencing software/hardware, and work with audiovisual team, presentation techniques, and operational requirements.
- Responsible for on-site technical support of assigned customer audio and video, as well as Zoom, Cable TV, Show and Share, and MeetingPlace incidents and service requests.
- This position will provide support and testing of all video and audio systems to determine the system functionality issues within the customer environment and will complete all assigned incident tickets to resolution.
- Provide primary Video Teleconferencing (VTC) support.
- Provide users with a familiarization & refresher training.
- Set up VTC rooms to accommodate special user needs.
- Routinely "Test and Monitor" equipment performance immediately reporting all equipment malfunctions ,VTC, as well as, Zoom, Cable TV, FDA TV, Show and Share, and MeetingPlace disruptions to Management.
- Maintain a working knowledge of web collaboration services and industry standard conference guidelines and teleconferencing protocols.
- Create, modify, and maintain SOPs and various other documentation required.
Required Experience/Skills:
- 5 years of experience with video teleconferencing equipment and capabilities, networks, policies, and network protocols required to plan, schedule, and conduct VTC services Zoom audio and web background.
Other Requirements:
- Candidates must be US Citizens
- Candidates must have resided in the United States for the past 5 years
- Candidates must not have traveled outside of the United States for a combined total of 6 moths or greater in the past 5 years
- This position requires successful completion of a background check, drug screen, and a credit check.
Benefits: Full-time employees (permanent or contract employees who are employed for a term greater than 6 months) are eligible for benefits including time-off benefits, such as vacations and holidays, and insurance and other plan benefits.
Location: Silver Spring, MD
About Us:
Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers. For more information about Bay State visit our website and connect with us on LinkedIn.
Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.