What are the responsibilities and job description for the Field Service Representative position at BAYADA Home Health Care?
Overview:
Day to Day
- Travel to customer's location in the Greater Los Angeles region, not limited to travel throughout the United States.
- Partner with our customer to inspect new buses after delivery, and repair or make adjustments to address any and all issues as necessary.
- Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
- Diagnose electrical and/or mechanical defects on buses and repair as needed
- Troubleshoot supplier issues and facilitate resolution
- Perform and Document failure analysis using field reports, photos and failed material analysis
- Act as liaison between customer and factory or resolution of difficult product issues
- Order ship short parts or broken/failed parts as needed to put bus in service
- Assist customers in ordering warranty or replacement parts as needed
- Recommend or authorize warranty repairs or policy adjustments as needed
- Provide driver and mechanic orientations for GILLIG buses
- Communicate plans with customer to resolve issues with repair process or field campaigns as required
- Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed
About You
- Bachelor's degree in Engineering, Business Administration or equivalent is preferred.
- Minimum 3 years of experience in the Commercial Bus Industry
- Ability to read blueprints and electrical schematics,
- Ability to mentor and train.
- Excellent project management skills.
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Proven ability to use computer programs to diagnose bus systems preferred.
- Commercial Driver's license with passenger endorsements.
- Lock Out Tag Out certification
About the Environment
- Ability to lift up to 35 lbs.
- Working environment in customer's maintenance shops and/or outdoors
- Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, & have the ability to climb ladders
- May be required to work overtime based on business needs.
- Excessive travel required; approximately 70-80%
- Service truck, laptop & cell phone provided
Salary : $62,400 - $79,100
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