IT PMO MANAGER

POSITION SUMMARY: 

Manages day-to-day activities in the Program Management Office (PMO) to ensure IT programs and projects meet organization goals and requirements. Implements and provides guidance related to PMO processes and policies, oversees the work of project management staff, and works with other department leaders to define, prioritize, and develop projects and programs. Manages subordinate staff in the day-to-day performance of their jobs. Provide leadership, organization and coordination to support a PMO’s key activities, encompassing program planning, governance and project management. PMO managers ensure all projects administered by the PMO adhere to the best practices and standard approaches for program and project management. They manage change and promote the continuous improvement of project management related processes.

The key elements of the Project Manager Team Manager position are leading and organizing people and time resources, and seeing projects through from inception to completion.  This position has ultimate responsibility for meeting the business customer’s/ client’s needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Define and build PMO
• Appoint / recruit PMO resources based on PMO model
• Define organizational model
• Provide reporting to senior management and stakeholders
• Ensure alignment to strategy
• Create working relationships with project managers and other PMO’s
• Overall risk management to identify themes
• Facilitate dependency management across the projects and programs
• Facilitate change control process
• Mentor project managers
• Assist and advise Project Sponsors and teams to the best use of project

management disciplines and approaches within a fast-paced, high tech environment

• Develop positive relationships with Project Sponsors and teams to enable

the PMO to provide support including facilitation, tracking and reporting on projects, and training

• Assist with establishing PMO stakeholder management plan and implementation of the

communication framework

• Act as a reference point for PMO queries and information and an advocate for best practices in
• project management
• Share lessons learned and best practices across programs, building relationships with

stakeholders and brokering relationships at all levels

• Responsible for the establishment and management of a project methodology incorporating structures, standards, processes, documentation and reporting which is agile, fits the needs of the project and puts emphasis on the quality of decision making and timely project delivery.
• Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete
• Maintain and update the project management framework and disciplines necessary to support a PMO
• Contributes to the flow of communication within the team, by actively participating in team meetings
• Ensures familiarity and compliance with all company policies and processes.
• Performs other such roles and duties as may be reasonably required by the Change Manager or by any other representative of the Employer designated from time to time by the Employer.
• Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Guide and perform strategic analysis for projects.
• Assemble and coordinate project team members; assign individual responsibilities.
• Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services and products.
• Ensure quality standards are met.
• Communicate effectively: speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Creativity/innovation: develop new and unique ways to improve operations of the organization and to create new opportunities.
• Foster teamwork: work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
• Lead: positively influence others to achieve results that are in the best interest of the organization.
• Make decisions: assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve problems: assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Facilitate the resolution of operational issues bringing together all teams involved across the IT organization and the business 

SKILLS/KNOWLEDGE/ABILITIES:

• Experience with project lifecycle management methodology (PMBOK)
• Experience as a business analyst
• Project management experience
• Strong analytical and critical thinking skills 
• Strong verbal and written communication skills are critical
• Solid presentation skills – must be able to present to senior management
• Excellent attention to detail
• Able to successfully multi-task and adjust to changing priorities
• Strong knowledge of Loan Servicing Processes 
• Knowledge of MS Office including MS Word, Excel, PowerPoint, and Visio is required
• Knowledge of Microsoft Project, SQL Enterprise Studio, SharePoint 
• Knowledge of Bayview applications and servicing programs
• Understanding of Continuous Process Improvement
• The individual must have a solid understanding of the day-to-day execution of business tasks.
• Demonstrated ability to effectively communicate and analyzes business needs in order to create business requirements and assist in technical documentation
• Leadership experience

EDUCATION AND EXPERIENCE:

• BA/BS or higher or equivalent experience

CERTIFICATIONS, LICENSES, AND/OR REGISTRATION

• PMP Certification or equivalent experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls.  The employee frequently is required to talk and hear.  The noise level in the work environment is usually moderate.  The employee is occasionally required to stand; walk; reach with hands and arms.  The employee is rarely required to stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

EEOC 

Bayview is an Equal Employment Opportunity employer.  All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.