What are the responsibilities and job description for the Lead Call Center Rep position at BCA?
i. Aforementioned Tier 1 Qualifications and A certification.
ii. Shall have evaluation/diagnostic and experience trouble-shooting the following common DC Government software and hardware issues including:
1. Software
i. Microsoft Office 365 and Microsoft Office products
ii. Apple iOS, Apple Mac OSX and Windows OS support
iii. District approved applications (see appendix A) such as PASS, PeopleSoft, Quickbase, Aspen, Salesforce etc.
2. Hardware
i. Windows based and MAC OSX devices
ii. Printers
iii. IOS and Android based devices
3. Communication skills
Job Type: Full-time
Pay: $25.00 - $29.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Washington, DC (Preferred)
Work Location: In person
Salary : $25 - $29