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Project Manager, Service Group

BCCI Construction Company
San Francisco, CA Full Time
POSTED ON 9/13/2022 CLOSED ON 3/25/2023

Job Posting for Project Manager, Service Group at BCCI Construction Company

The Service Group Project Manager supports the Studio Director with the overall management of the Quality Control Team (QCT), recruitment of new members and for implementing the quality control process on each project. In collaboration with the Quality Control Team the Service PM is responsible for maintaining BCCI’s quality standards and goals for on time delivery, customer service, and financial metrics on all service projects.

QCT Mangagement

Manage departmental staff including monitoring work load, performance, mentoring and team training with the goal to increase effectiveness and efficiency within the department. Ensure clear communication and effective collaboration between departments. Contribute to company’s culture, mission and values through thought, leadership and actions. Provide competent, seamless coverage for onsite supervision when required.

Service Project Management

Support the Studio Director, fielding service requests from existing and prospective BCCI clients. Estimate and manage service projects through completion. Manage department financials to ensure annual revenue goals and profit margins are met. Develop and further define existing departmental processes and systems, with the goal of providing a similar construction experience to BCCI clients as full-scale BCCI construction projects. Collaborate with the entire Field Operations Team on staffing and development strategies for project and the Field Department.

Qualifications

QCT Management Responsibilities

  • Department Management and Planning: Develop and adhere to a yearly action plan that will forecast department goals and objectives, growth, projected costs and expenses. Develop a strategy of recruitment, development, and promotion that will allow individual development and career path progression. Communicate with the project manager, superintendent and estimator on each project to discuss timing, costs and quality. Implement and maintain a system that tracks the punchlist process on each project.
  • Job Site Management: In conjunction with the Superintendent and Studio Director, take responsibility for all aspects of the management of the quality control process. Visit each project site before the QC process begins, during the quality control process and during the sign-off of the punchlist. Ensure that Manager and staff represent BCCI in a professional and courteous manner at all times. Ensure that the team is producing the proper paperwork in a professional manner, consistent with BCCI quality standards and within the agreed upon time frame. Provide overall leadership to all members of the project team.
  • Safety: Take an active role in training the QC team to identifying any hazardous conditions and communicate to project team accordingly. Provide safety documentation in a timely manner according to BCCI’s standards and procedures and as required by building management. Possess a thorough understanding of the Injury and Illness Prevention Plan, Safety Manual, and OSHA safety guidelines.
  • Training: Provide and maintain a written training program that will train new members of the quality control team to perform their duties as Quality Control Coordinators or QC labor foreman. In addition, provide training guidelines for QC Coordinators to learn the skills required to become BCCI superintendents. The training guidelines should be specific in the goals that must be achieved to take the step from QCC to Superintendent. Specific training items should include construction document reading and comprehension, communication (written and verbal), MS Project scheduling, computer skills (Microsoft Office), Timberline Estimating, Procore, and presentation skills.
  • Quality: Meet or exceeed BCCI’s goals for on time delivery, customer service, and quality. Support the QC team and Manager to schedule a pre-punch for every trade and pre-punch the project as a whole prior to the architectural walkthrough.

Service Project Management Responsibilities

  • Close out: Ensure the punchlist is completed in a timely, accurate, and efficient manner. Ensure that the project team has provided signed off punchlist documentation or record of zero punch list accomplishments. Draft, process and track change orders, purchase orders and contracts. Work with project PMs to gather all close out documentation. Work with the project accountant to close out all service projects in a timely manner.
  • Recommend departmental process improvements to increase effectiveness, efficiency and productivity.
  • Financial: Support the Studio Director to ensure that gross margin targets are achieved to meet established revenue goals. This will be achieved through accurate and timely project postings, after continuous and immediate responses to clients to review service project requests and subsequent preparation of service proposals. Use existing systems and processes to manage service requests from existing and prospective BCCI clients.
  • Service Group: Seek to continue to provide a presence for BCCI with our clients. Develop the existing group, system and processes to provide an increasingly efficient service to new and existing clients. Collaborate in the management of accounts, utilizing the Quality Control Team to quickly respond to client requests. Partner with the BCCI Business Development team to utilize service projects as a client relationship building tool, by offering a similar construction experience as to full-scale BCCI construction projects.
  • Departmental Processes & Productivity: Beginning with the existing system and processes, support the Studio Director to develop an efficient and effective standard lifespan for service projects. First work to understand and fully grasp the BCCI use of Procore and Timberline Estimating software, as well as the standard format and style for service proposals and other BCCI documents. Support the Studio Director to focus on assessing the department structure for efficiencies and team dynamics, with the goal of establishing a group productivity baseline by revenue, project margin and project volume. This will involve updates to the departmental procedures manual, and training for all BCCI employees that are to follow these processes.
  • Quality of Delivery of Services: Serving as a face of BCCI client relationships, ensure that BCCI standards for quality and consistency of estimates and the work process for the Service Department are met. To succeed, the Studio Director must respond to all client requests within a 24 hour window, coordinate a job walk to review the work, engage subcontractors for pricing for each scope of work by trade, prepare a complete and concise proposal for the service project which will be presented to the client in a timely manner. Similar to larger BCCI construction projects, support the Studio Director to hold internal and external kick-off and check-in meetings to ensure adequate project progress, as well as an open, communicative and collaborative environment for all service projects.
  • Interdepartmental Collaboration: Collaborate and support the BCCI Field Operations Managers team.
  • Training & Development: In using the service process as a platform, collaborate on the training and development of junior staff. The goal is to provide training, coaching and leadership to BCCI’s project teams to promote growth and development at all levels of the organization. The service platform would provide an opportunity to junior staff to engage in estimating, project management, project supervision and client management through service projects. This would increase the general knowledge base within BCCI, which would then advance BCCI’s company values through thought leadership, modeling behavior and responsible action.

Education

  • High school diploma.
  • College degree in Construction Management or related fields preferred.

Specialized Knowledge and Skills

  • Knowledge of all areas of construction.
  • Proficiency in blueprint/plan reading.
  • Working knowledge of all company software programs: Microsoft Office, Microsoft Project, Timberline Estimating, Adobe Acrobat/Bluebeam, Procore.
  • Proficiency in verbal and written communication. Basic Spanish skills preferred.

Experience

  • 5-7 years experience in project management
  • 5-7 years experience in construction.
  • 3-5 years experience managing staff.
About Us

We are a dynamic organization with great customers and a culture where people are valued and empowered to deliver amazing results. We are also growing and looking to hire talented and passionate individuals to join our team!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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