What are the responsibilities and job description for the Network Analyst position at BCforward?
Job Description
Network Analyst
BCForward is seeking highly motivated Network Analyst in Irving, TX
Title: Network Analyst
Location: Irving, TX
Duration: Contract
Responsibilities:
* Provide Tier I Technical Support for global technology infrastructure.
* Resolve simple, automated and scripted incidents
* Execute or implement simple, automated and scripted changes or infrastructure requests.
* Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within business clients, vendors, and technology teams.
* Troubleshoot and provide client support for technology and infrastructure issues.
* Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
* Document and update incident technical details into ServiceNow ticketing system.
* Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.
* Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.
* Execution of standard operational processes which involve technology and client interfaces.
Qualifications:
* 1-2 years of hands on enterprise network operations support experience
* Intermediate understanding of OSI model and troubleshooting of technology related issues
* Intermediate understanding of network protocols (to include but not limited to): OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP
* CCNA level knowledge and experience (at least 1yr)
* Able to work well in a fast paced environment and be comfortable in stressful situations
* Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
* Detail oriented self-motivated goal driven
* Intermediate familiarity with Cisco IOS and Nexus NX-OS,
Daily Tasks:
* Troubleshoot and resolve hardware related issues across Cisco, Nexus, Arista, and Juniper devices
* Perform hardware replacements for non-critical environments
* Troubleshoot software or configuration related issues for Cisco, Nexus, Arista, and Juniper devices
* Adhere to operating procedures and identify any breaches of the process in normal handling of incident tickets
* Execute network failovers for all routing protocols, especially BGP, OSP, and EIGRP
* Identify and remediate possible major impacting events within the network
* Work with vendors across the technology to provide the highest possible uptime rate of network services
* Quickly identify the layer 1 and 2 connections to an IP address
* Perform all triage functions
Interested candidates please send resume in Word format Please reference job code 208905 when responding to this ad.
