"Pharmacy Technician"

BCForward is currently looking for Contact Center Pharm Tech (Remote)

Position Title: Contact Center Pharm Tech  (Remote)

Location: Remote- Texas

Expected Duration: 6 months

Estimated Start Date: 03/25/2024

Description

• The Contact Center Pharmacy Tech  is responsible for the interpretation and resolution of customer questions via telephone and written correspondence regarding pharmacy prescriptions.

 How you will make an impact:

• Educates members on pharmacy based rules related to prescriptions and medication resources or assistance programs. 
• Provides resolution to grievances and appeals issues. 
• Develops and maintains positive customer relations and coordinates internally to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Completes necessary research using multiple systems to provide proactive, thorough solutions. 
• Displays ownership of service requests ensuring high quality resolution.
• Handles various outbound communications via telephone and written correspondence. 
• Troubleshoot and assist with adjudication errors as needed. 
• Update patient profiles and collect payments as needed.

Minimum Requirements:

• Requires H.S. diploma or equivalent and minimum of 1 year of pharmacy experience; or any combination of education and experience, which would provide an equivalent background. 
• Current State Pharmacy Tech. Certification or National Certification based on applicable state(s) required. 

Preferred Capabilities, Skills, and Experiences:

• Experience in high volume mail order or specialty pharmacy preferred. 
• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale.  Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.  Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.  As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.  BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment.  All applicants applying for positions in the United States must be legally authorized to work in the United States.  The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.  Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.