Social Media Account Executive

As a highly organized and detailed professional with a proven track record of client success, you are the key client experience lead and will oversee the delivery of all client materials. You possess in-depth knowledge of social and digital media and are adept at leveraging that knowledge/experience to manage teams to deliver high-quality work to clients. You can identify social strategies and marketing plans that will be successful in specific client goals and oversee the delivery of a successful plan.

RESPONSIBILITIES

• Act as the client champion; be their trusted partner day-to-day lead for all aspects of their social marketing plan
• Demonstrate a deep and thorough understanding of each client’s business objectives and overarching marketing plans; understand how to bring sustained success via social media deliverables
• Directly manage a hospitality client portfolio encompassing upwards of 30 accounts
• Keep a consistent pulse on client’s business and be aware of all factors that influence it
• Lead all monthly and ad hoc client calls and presentations, including the development of materials (call agendas, call recaps, etc.)
• Identify areas to provide strategic value to client partners
• Develop consistent strategic materials for presentation to clients, including monthly reporting, campaign recaps, social strategies, industry insights, and quarterly business reviews
• Together with dedicated Account Supervisor or Director, present materials to key clients as applicable
• Oversee dedicated Account Executives and Junior Account Executives to ensure the production of extremely relevant, high-quality client deliverables
• Uphold quality standards and execution of deliverables across all internal departments to produce effective strategic work optimized for the client’s goals and objectives, including Strategy, Creative, Media & Analytics, and Reporting
• Oversee all social campaigns, ensuring the success of all creative development, media placements, analytics/reporting, any necessary recalibration, case study development
• Lead onsite content capture experiences, including planning, timelines, material development, client presentations, onsite execution, and post-capture asset oversight
• Act as the day-to-day lead for new client relationships throughout the onboarding phase; responsible for the development and presentation of strategic materials
• Provide direction and guidance to direct reports; act as a mentor to Account Executive team members
• Troubleshoot all client-related issues; determine optimal solutions for mitigation and continued partnership success and work together with dedicated internal team leads to ensure issues do not reoccur
• Ensure the consistency and accuracy of all budget practices across dedicated client accounts, including accurate ad spend management and client billing/invoicing

QUALIFICATIONS

• Bachelor’s degree required
• 2 years of experience in social media, brand, or digital marketing working on large scale social communication campaigns
• Deep knowledge of social media tools and platforms, including Facebook, Instagram, Twitter, LinkedIn, Pinterest
• Adept at performing in a fast-paced environment
• Strong experience developing and maintaining client relationships
• Proven success managing a multi-client portfolio
• Proven success working in a fast-paced environment and with other partner agencies
• Demonstrated ability to handle conflict and crisis resolution with client teams
• Demonstrated ability to manage large and complex projects and budgets
• Highly organized and able to handle multiple projects at once
• Excellent written, verbal, and interpersonal communication skills
• Proficiency in Microsoft Office, advanced proficiency in PowerPoint and other presentation platforms

DESIRED QUALITIES

• Experience in identifying digital and social trends to showcase value-adds for clients
• Knowledge of paid media and digital analytics
• Experience working with luxury and/or hospitality clientele a plus
• Ability to travel, up to 50% throughout the year
• Customer-obsessed approach
• Fast-paced thinking and drive
• Entrepreneurial mindset
• Honest at all times
• Excellence in every effort

Work Remotely

• Yes

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Work Location: One location