Job Description Summary

To process medical billing claims, collect patient or provider payments, resolve questions and problems with a customer’s accounts, process patient refunds, appeals to include re-determinations and re-submissions of billing to patient payers for payment on medical supply orders

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

Receive payment denials and to investigate the reason and rectify the situation with the payer or patient

Receive inbound and place outbound calls from and to customers, Medicare, Medicaid and Commercial insurance providers regarding patient accounts

Provide written correspondence to audit requests to include investigation  and obtaining of appropriate documentation to be attached to response

Document status of billing and payment process in patient account for future follow-up

Keep current on payer requirements via research and coaching to ensure guidelines and procedures are being met for each payer

Answer and follow up on calls from patients with billing questions

Complete all end of month reports as requested, directed or assigned

Complete all internal system service ticket requests as assigned

Work miscellaneous projects and tasks on an as needed basis

ANCILLARY DUTIES AND RESPONSIBILITIES Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity. Maintains a production level between 10-20 accounts per day ensuring quality of work is above average. Production rates are at the discretion of management and are subject to change with our without prior notification. Maintains a better than average attendance score  Performs other duties and tasks as assigned REPORTING RELATIONSHIP RESPONSIBILITIES

__x__ No supervisory responsibilities

__ ___ Provides work direction only

_____Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

MINIMUM REQUIREMENTS OR QUALIFICATIONS (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education/Experience:  High School Diploma or general education degree (GED); one to two years prior medical  supply billing experience and/or 6 months -1 year prior experience as an AR Billing Clerk meeting performance levels and expectations for that role.

Skills:

Language:  Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.

Reasoning: Ability to solve practical problems and deal with a variety of variables.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

Computer:  Knowledge of Microsoft Office Applications, Access or other database software.

Telecommunications:  ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required:  No certifications required

WORK REQUIREMENTS

Ability to work some evening shifts, weekends, and overtime as needed

PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. )While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs. WORK ENVIRONMENT (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions. DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.   The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift