Job Description Summary

Be part of something bigger!

Urology and Critical Care (UCC) is an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting and Home Care.

Sales Support is a strategic partner with a Patient Focus mindset. This role will obtain the necessary documentation from physicians to substantiate a patient's need for medical supplies for submission to their insurance. In this role, a Sales Support Rep III will be communicating extensively with Doctor’s offices to facilitate DME supplies/prescription fulfillment. A Sales Support Rep III will use his/ her communication skills to convey patient needs regarding DME supplies for urological needs, will drive towards results to complete tasks, and use multiple systems to document and research information.

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

• Professionally contact physician office staff via phone, fax, and/or e-mail in order to obtain medical documentation
• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
• Ability to identify and professionally resolve customer service- related issues
• Works in conjunction with Sales Ops to identify and support customer service- related initiatives as defined by company goals and objectives
• Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by their direct supervisors

• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
• Track daily production and submit daily sales logs to direct supervisor
• Ability to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate

Education/Experience:

• High School Diploma or general education degree (GED); 1-2 years prior Medical Industry experience with call center or customer service
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.
• Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.
• Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.
• Computer: Knowledge of Microsoft Office Applications; Ability to utilize or knowledge of call center telecommunications software

• Shift requirement: must be able to work on late shift 9:30 AM- 6PM EST 1x a week; all other days, first shift.

For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA FL - Stuart HQ

Additional Locations

Work Shift