Voice Engineer

BDM, Saibber LLC
Eugene, OR Other
POSTED ON 5/22/2023 CLOSED ON 5/31/2023

What are the responsibilities and job description for the Voice Engineer position at BDM, Saibber LLC?

Job Description

Designation: Voice Engineer

Location: Eugene, OR (Day1 Onsite)

Duration: Contract

 

Job Description:

Capability:

Telecommunications Engineering Demonstrates understanding of key voice and digital channel systems technologies— SIP, IVR, Intelligent Routing, Call Recording- -to design, build, optimize and support high availability voice systems

  • Design, build and deploy secure, scalable, reliable & feasible systems
  • Apply knowledge of voice and digital channel systems tools to analyze, test and resolve issues
  • Monitor and measure performance
  • Appreciate the integration complexities of third party solutions
  • Apply solid understanding of compute, network, storage in the support of voice and digital channel systems
  • Performs some advanced system integrations working across multiple systems; Assesses system capabilities and uses information to creates awareness of issues, challenges and areas of improvement and researches to solve problems
  • Troubleshoots across multiple systems providing some guidance to others
  • Takes appropriate actions on information related to performance
  • Performs basic system integrations and has understanding of API's
  • Coordinates all aspects of the build and deployment of infrastructure with appropriate partners; Troubleshoots issues to ensure a working solution
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