Financial Counselor

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Associate complies with the following organizational requirements:

• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Available to work overtime in addition to working additional or other shifts and schedules when required.
• Complies with established organization and department policies.
• Attends and participates in department meetings and is accountable for all information shared.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

• Places courtesy and service above routine and goes beyond customer expectations
• Anticipates and takes proactive steps to ensure customer's needs are met
• Keeps patient/work environment neat and clean
• Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible

Respect

• Develops and maintains positive working relationships
• Keeps others well informed
• Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
• Practices active listening
• Seeks to understand patient's experience

Integrity

• Demonstrates integrity and strong business ethics
• Utilizes time and resources in a prudent manner
• Strives to continually improve department processes and services
• Projects professional image through enthusiasm towards work, behavior and appearance

Compassion

• Demonstrates Beacon values verbally and through actions
• Demonstrates self-awareness and sensitivity to the perceptions of others
• Listens carefully to input and concerns and takes appropriate action
• Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
• Displays and exhibits caring behaviors with each interaction

Trust

• Fosters a sense of trust and collaboration among associates
• Maintains confidentiality at all times
• Verbal and written communications are clear and effective
• Responds to change in a positive manner