Patient Access Coordinator

Job Description

Reports to the Director or Manager of the respective site. In collaboration with the Director/Practice Manager, is responsible for overseeing staff identifies, analyzes and resolves day-to-day issues with staff, patients or clients. Ensures operational efficiency of registration process. Responds to daily operational issues when the Director/ Manager is absent or unavailable.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Job Responsibility

Assists in the overall operational staffing support functions of the assigned facility by:

• Working with other administrative staff to develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary to ensure exceptional customer service.
• Identifying, analyzing and resolving day-to-day issues with staff, patients or clients.
• Ensuring the efficiency of patient flow into and out of facility and of completion of documentation.
• Assisting in the hiring and development of the front office and clinical staff.
• Prepare monthly staff schedule. Maintain scheduling and staffing relevant to patient volume and workload.
• Assist in hiring, discipline and termination of patient access associates within the department.
• Provide for proper training, education, orientation for the Registration Department.
• Participating in professional development activities. Assist in front office and clinical staff in developing and implementing short and long-term work plans and objectives.
• Ensure office and clinical supply inventory is current, supplies are ordered in a timely manner, equipment is serviced and calibrated and offices are opened and closed according to established procedures.
• Ensure that patients are treated courteously by the department associates, maintain strict confidentiality.
• Assists with annual employee performance appraisals, meeting with employees to discuss job performance, employee goals and accomplishments.
• Review and use technical statistical data for reports and records including wait-time report, new company report and retention report to improve clinical procedures.
• Perform front office and clinical duties on a regular basis as outlined in the Patient Access Specialist Job Description to ensure efficient flow of patients through the clinic.
• Act as a point-person with other departments.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Maintaining records, reports and files as required.
• Completing other job related assignments and special projects as directed.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Job Qualifications

Education and Experience

The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma, bachelor’s degree is preferred. Two years of related healthcare experience is preferred.

Knowledge & Skills

• Requires a working knowledge of general medical office methods, practices and procedures and medical record file systems.
• Requires a working knowledge of clinical and front office job duties.
• Demonstrates proficiency in computer skills (i.e., data entry, word processing and spreadsheets). A basic understanding of database applications is desired.
• Requires solid office/secretarial skills, including the ability to operate standard office equipment as required by the needs of the office.
• Demonstrates leadership skills necessary to gain the cooperation and support from the staff.
• Requires the organization and analytical skills necessary to analyze situations/problems and provide timely resolution and work effectively with day-to-day problems.
• Demonstrates good interpersonal and communication skills (both verbal and written) necessary to interact in a highly-effective manner and maintain positive working relationships.

Working Conditions

• Work is performed in a medical office setting.

Physical Demands

• Requires the physical ability and stamina to perform the essential duties of the position.