What are the responsibilities and job description for the End User Support position at Beacon Hill Technologies?
Job Description
End User Support Analyst
Required Skills:
- MUST BE WILLING TO WORK A HYBRID SCHEDULE IN COLUMBUS, OH
- 3 years of experience in a Technical Support Role - in-person customer technical support background is required
- Experience troubleshooting PCs running Windows 10
- Mac support experience
- Experience decommissioning equipment/hardware
- Experience handling new user setup and documenting user issues within a ticketing system
- Must be able to work very well-independently
- Ability to translate technical information into non-technical speak for non-technical users
- Excellent customer service skills
- Able to learn/pick up new technologies quickly
Desired Skills:
- Prior Executive Support experience is highly desired
- Experience troubleshooting video conferencing equipment
- Experience troubleshooting Citrix issues
- Experience installing and imaging SCCM
- Basic Active Directory experience
- IT certifications are a plus
- Experience working in the retail industry
Description of Role/Responsibilities:
- We are looking for an IT Desktop Support Professional to join a well-known, retail organization. This is a hybrid, onsite position and will have an element of Executive support. Ideal candidates will have an a pleasant personality and enjoy learning and troubleshooting new issues. This is a role that provides new challenges and could absolutely lead into an Engineer position in the future.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
We look forward to working with you.
Beacon Hill. Employing the Future