Administrative Assistant

OVERVIEW OF THE POSITION:

The Administrative Assistant is responsible for the front desk activities for Beacon Property Management. This individual is the first impression of our communities, and their role is vital in the on-going marketing of the community and our success in keeping a “full house.” The Administrative Assistant will be the beginning point of reference for residents in our community when they need assistance, and it is important that the individual be caring, empathetic, professional in nature, and helpful.

RESPONSIBILITIES OF THE POSITION:

Greeting residents and prospective residents

• Answering the telephone: Telephone etiquette is crucial in this position and can mean the difference between leasing an apartment or sending a person elsewhere.
• Answering and recording all incoming calls: Marketing requires that we track where our telephone contacts are coming from: how did they hear about us, where did they read about us? This position is key in establishing our marketplace.
• Problem solving: The position is the first contact residents will have when coming to the office for an appointment or to request work to be performed in their apartment. The individual must be professional in appearance, able to communicate well, and capable of dealing with people’s problems. Much respect must be exhibited when dealing with our residents.
• Greeting: Making visitors feel welcome and at home.

Creating service requests

• Residents will request to have maintenance work performed in their apartments. This individual will record in detail the problem in the apartment and what work is being requested.
• The service request will be input to our leasing & rents software, Onesite.

Depositing payments

• This individual will collect and deposit rental payments from residents.

Miscellaneous Duties

• Any other duties that may be assigned by the Director of Operations or the Occupancy Specialist in order to ensure a high level of quality service is being provided to our prospective and current resident population. The front desk responds to many kinds of activities throughout the day.

SKILLS, EDUCATION & EXPERIENCE REQUIRED FOR THE POSITION:

• Ability to operate a computer; knowledge and comprehension of Microsoft Office
• Ability to operate general office equipment (i.e. fax, copier, calculator, etc.)
• General mathematical skills involving adding/subtracting and percentages
• Reading and comprehension skills
• High level of organizational skills and time management techniques
• Ability to communicate clearly, concisely, and with empathy to persons of all ethnic and economic backgrounds
• Ability to maintain information in a confidential manner
• Excellent customer service skills
• High school diploma or GED
• One (1) year general work experience in the skilled areas required for the position

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location