Customer Service Representative

Bearon Manufacturing is looking for a Customer Service Representative to join our team in Landisville, PA!  Working as a full-time customer service representative in a sales support role, you must have a strong interest in sales/customer service and enjoy working in a fast-paced challenging environment. In this service-based position, you will be presented with new and diverse challenges daily.

RESPONSIBILITIES:  

• Manages communication with existing accounts regarding orders, shipments, and product changes.
• Assures that all orders are entered and shipped in a timely manner
• Troubleshoots challenges in ordering and/or deliveries
• Manages internal communication regarding orders and shipping
• Input of customer orders and applicable data entry
• Meets and greets clients and visitors
• Answers telephone and transfers to the appropriate staff member
• Other duties as assigned

COMPETENCIES:  

• A strong aptitude for sales/customer service
• Excellent communication skills both written and verbal
• Well organized and able to manage multiple projects with attention to detail
• Adept at problem solving and change
• Computer literacy particularly with Microsoft Excel and Word

• Previous ERP experience preferred (Syteline CSI)

• Ability to work independently with initiative and self-managed deadlines
• Demonstrates commitment to follow-through with results orientation
• Client focused on both external and internal customers
• Team-minded with a positive attitude
• The ability to demonstrate Company Pillars of Character of Respect, Responsibility, Caring, Citizenship, Trustworthiness and Fairness

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law.  To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements.  The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)