What are the responsibilities and job description for the Front Desk Team Lead position at Beaver Creek Ski Resort?
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
A unique opportunity to join a small operations team at St James Place in Beaver Creek. Help manage vacation rental operations at St James Place. We are the main point of contact for guests and owners in our rental program. Work closely with onsite front desk, housekeeping and maintenance team to ensure we go above and beyond for all of our guests. Come join Vail/Beaver Creek Resort Properties, great position to start off if interested in hospitality or property management career.
Job Specifications:
- Outlet: St. James Place
- Expected Pay Range: $23.00 - $25.99 / hour
- Shift & Schedule Availability: Full Time, must be available to work holidays and weekends
- Skill Level: Intermediate
Job Responsibilities:
- Focused on providing exceptional guest services
- Work closely with guests and home owners
- Check guests in and out of system
- Answer phones and assist with pre-arrival communication
- Help resolve discrepancies with guest bills
- Help with monthly billing
- Unit inspections
- Work with onsite front desk, housekeeping and maintenance teams
- Other duties as assigned
Job Requirements:
- Must be able to communicate fluently in English
- Strong guest service and communication skills
- Comfortable working in a small team
- Strong computer skills
- Friendly, reliable and able to problem solve
- Anticipate guest/owner needs
- Customer service experience desired
The expected pay range is $23.00 - $25.99. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 499329
Reference Date: 12/06/2023
Job Code Function: Front Office
Salary : $23 - $26
