What are the responsibilities and job description for the IT Help Desk Technician position at Beekley Corporation?
Helpdesk Technician Job Description
Title: IT Helpdesk Technician
Reports to: IT Manager
Monday-Friday 7:30am-4:30pm
Position Description:
The IT Helpdesk Technician is a position that acts as the initial point of contact, receiving and acting upon service requests employees. The IT Helpdesk Technician is expected to have excellent verbal and written communication skills; capable of communicating technically complex solutions to non-technical audiences. The candidate is expected to have advanced technical knowledge. Responsibilities include but are not limited to the following:
- Diagnose technical issues in a timely manner and provide accurate information to internal Beekley Associates
- Resolve issues in person, over the phone, by email, or with remote access tools
- Strong interpersonal skills with a focus on building long-lasting relationships with the internal and external customer
- Perform inventory and asset management, including receiving and building of hardware as well as ongoing management of assets (barcoding assets, issuing loaners, redeploying used assets, retiring older assets, etc.)
- Install, configure, and test various software and hardware solutions
- Manage helpdesk requests by prioritizing requests and providing timely communication on issue status and resolution
- Willing to work off-hours and weekends when required for projects or emergency support
Knowledge and Skills Required:
The ideal candidate to understand and perform the following tasks daily:
- Properly install, configure, deploy, and troubleshoot Windows 10 and Mac OSX devices using the latest diagnostic and imaging tools
- Perform preventative maintenance tasks on computers, laptops, and printers
- Properly install, configure, deploy, and troubleshoot tablet operating systems such as Android and Apple iOS.
- Apply software patches and monitor endpoint protection (AntiVirus)
- Properly install, configure, and troubleshoot issues with peripherals such as printers, scanners, conference room A/V equipment, and webcams
- Provide Level 1 Troubleshooting of wired/wireless networks. Understanding of routing, DNS, DHCP, TCP/IP, and switching (Must have a basic understanding)
- Troubleshoot cloud-based software in the Microsoft 365 ecosystem (i.e., Office Pro Plus and Microsoft Teams)
- Strong written communication with a focus on technical documentation and end-user correspondence
- Understand Microsoft Group Policy Management (GPO), a plus
- Experience working for a medical device manufacturer, a plus
Educational Requirements:
- Associates degree in IT related discipline or a minimum of 2 years experience in technical support
- CompTIA A or Network Certification
Job Type: Full-time
Pay: $40,000.00 - $43,750.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Education:
- Associate (Preferred)
Experience:
- Help desk: 2 years (Preferred)
License/Certification:
- CompTIA A certification (Preferred)
Work Location: One location