General Manager

BE THE FIRST TEAM MEMBER ON THE GROUND FLOOR OF A FAST-GROWING, SUPER COOL, WELLNESS RETAIL CONCEPT. We are launching our newest INFRARED SAUNA SUITE STUDIO and NEED A LEADER to hire, train, lead, and motivate a team of staff members focused on delighting the customer.

If you are a person who will roll up their sleeves, tackle problems, always find a solution to help a customer, and think in terms of WHY WE CAN versus why we cannot, then you may be a great fit for our organization and this role. Under the direction of, and reporting to, the co-founder and franchise owner, the General Manager is responsible for building and leading a high-performance team, execution, and coordination of member acquisition programs, managing lead nurture activities, and growing overall membership and revenue. The General Manager sets the tone in the studio and sees excellence as the only acceptable result of the team’s efforts.

• Responsible for recruiting, on-boarding, and managing all staff
• Responsible for coaching employees to be great at consultative selling to ensure you build a deep list of clients to achieve company set KPI’s for the studio
• Properly manage operational budgets and meet or exceed all membership targets
• Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
• Identify, manage, monitor, coach and develop high potential candidates for future studio locations
• Compliance and adherence to Business Policies for daily site operations
• Develop a high-energy, fun, and engaged membership culture at the studio through contests, promotions, events, and recognition
• Model our mission, vision and values leading by example
• Manage any necessary disciplinary actions involving underperforming studio employees
• Responsible for meeting performance metrics (KPI's) for revenue and membership retention, inventory, cost controls and facilities maintenance and cleanliness

OPERATIONAL DUTIES:

• Responsible for weekly 1:1 staff meetings and monthly all-hands meetings
• Enforce company policies, business practices, systems and processes.
• Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests, new membership agreements and
• Provide and maintain the highest level of customer service through external communication cycles and automated marketing systems
• Provide effective, win-win decision making regarding customer service issues
• Plan and promote special monthly events for the studio, using available tools and resources for effective outreach and community involvement.
• Responsible for ensuring that the facility, suites, and restrooms are clean, maintained and operationally sound.

Requirements:

· Experience managing or running a retail or personal care operation

· Incredibly positive demeanor. Going the extra mile for employees and members.

· Genuine desire to help people…like really, really want to ensure members’ experiences are above and beyond our competition so members will refer and be brand zealots

· Detail oriented and an effective daily and weekly planner

· Good time management skills and the ability to multitask

· Ability to lead and influence others to achieve goals

· Use technology as an enabler to leverage automation to grow the business

· Strong leadership and management skills. Willing to have the difficult conversations in a professional manner.

· Great work ethic and desire to continually improve skill set through adult education and available resources

· Health conscious and passionate about wellness

· A sense of humor to keep the mood light, fun and engaging for the members and staff when needed

Job Type: Full-time

Pay: $40,000.00 - $46,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay
• Commission pay

COVID-19 considerations:
We follow all local and federal guidelines.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location