What are the responsibilities and job description for the IT Help Desk position at Belcan?
Job Title: Technical Support
Location: IAD151, Chantilly, VA 20151
Duration: 06 Months Contract (Potential Temp to Perm)
Payrate: $27/hr. (Fixed)
Shift: 1st Shift (8 AM - 5 pm)
Potential to convert to a Permanent position. If offered a permanent position, immediate eligibility for retirement benefits, health insurance, and pay increase.
Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe and India.
In this role you will Provide support to end users on a variety of issues.
Job Description:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a supervisor or manager.
Required:
- Basic Computer Hardware Experience
- General fixing of components (geek Squad etc) or have the aptitude for the position. Such as a mechanic who can work on computers
- Understanding of computer troubleshooting etc.
- Need some type of work background, understanding basic computer components
- Open to someone with no experience but hobby builds computers – please put that in their resume if that is the case
Must Have:
- Computer Hardware Experience
- Troubleshooting Experience
- Critical Thinking Skills
#technicalsupport #desktopsupport #helpdesk #technicalsupport #itsupport #ithelpdesk #i.t.helpdesk #enduser #helpdesksupport #comptia #comptiaA #hardware #computerhardware #breakfix
Job Type: Full-time
Salary: $25.00 - $27.00 per hour
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
Salary : $25 - $27
